At a Glance
- Tasks: Manage guest feedback and provide top-notch customer service in a hybrid role.
- Company: Join the exciting team at Thorpe Park Resort, where fun meets professionalism.
- Benefits: Enjoy 20 free Merlin Attraction tickets, staff discounts, and continuous training.
- Other info: Flexible hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real difference in guest experiences while working in a vibrant environment.
- Qualifications: Strong communication skills and experience with escalated complaints are essential.
The predicted salary is between 26700 - 26700 € per year.
Thorpe Park Resort is seeking a full-time Contact Centre Feedback Advisor to manage guest feedback and provide exceptional customer service. This role is hybrid, requiring effective communication and a commitment to resolving guest issues empathetically.
The successful candidate should be well-organized, have experience with escalated complaints, and be proficient in using Contact Centre software.
Benefits include:
- 20 free Merlin Attraction tickets
- Staff discounts
- Ongoing training opportunities
Salary is £12.80 per hour.
Guest Experience & Feedback Advisor (Hybrid) in Chertsey employer: Thorpe Park Resort
At Thorpe Park Resort, we pride ourselves on being an exceptional employer that values our team members and their contributions. With a vibrant work culture that prioritises employee well-being, we offer generous benefits such as 20 free Merlin Attraction tickets, staff discounts, and continuous training opportunities to foster personal and professional growth. Join us in creating memorable experiences for our guests while enjoying the unique advantages of working in a dynamic and fun-filled environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience & Feedback Advisor (Hybrid) in Chertsey
✨Tip Number 1
Get to know the company! Research Thorpe Park Resort and its values. This way, when you chat with them, you can show how your vibe matches theirs. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Since this role is all about managing guest feedback, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll handle those tricky situations.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've dealt with escalated complaints or provided exceptional service. This will help you stand out and show you’re the right fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Experience & Feedback Advisor (Hybrid) in Chertsey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Experience & Feedback Advisor role. Highlight your experience with customer service and handling complaints, as this will show us you’re a great fit for the position.
Showcase Your Communication Skills:Since effective communication is key in this role, use clear and concise language in your application. We want to see how well you can express yourself, so don’t hold back on demonstrating your writing skills!
Emphasise Empathy:In your application, share examples of how you've resolved guest issues empathetically in the past. This will help us understand your approach to customer service and how you connect with guests on a personal level.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thorpe Park Resort
✨Know the Company Inside Out
Before your interview, make sure you research Thorpe Park Resort thoroughly. Understand their values, mission, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy Skills
As a Guest Experience & Feedback Advisor, empathy is key. Prepare examples from your past experiences where you successfully resolved guest issues or complaints. Highlight how you listened to their concerns and provided solutions that made a difference.
✨Familiarise Yourself with Contact Centre Software
Since the role requires proficiency in Contact Centre software, brush up on any relevant tools you’ve used before. If you’re familiar with specific software mentioned in the job description, be ready to discuss your experience and how it can benefit the team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
