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- Tasks: Manage bedroom reservations and group bookings while supporting the Sales Office Manager.
- Company: Join a leading hotel group known for its exceptional service and vibrant culture.
- Benefits: Enjoy free parking, flexible wage access, generous leave, and discounted stays at our hotels.
- Why this job: Be part of a dynamic team, enhance guest experiences, and grow your career in hospitality.
- Qualifications: Experience in reservations, strong communication skills, and familiarity with booking systems required.
- Other info: Opportunity for career progression in a supportive and engaging work environment.
The predicted salary is between 30000 - 42000 £ per year.
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We are looking for an experienced Reservationist to join our team as Senior Reservationist. Reporting to the Sales Office Manager you will have opportunity to gain exposure in one of largest revenue generating areas of the business – bedroom sales. Your role day to day will include:
Your day to day;
- Support the Sales Office Manager with the management and recruitment of the team
- Oversee bedroom reservations, group bookings and sports team bookings managing the day to day activity of the booking cycle
- To undertake KPI reporting to the agreed company standard
- To forge great relationships with agents and guests alike.
- To be familiar with all-hotel facilities and services to advise guests/clients how best to enhance their stay/visit.
- Using your knowledge of the hotels products and services respond to enquires received, providing guests/clients with proposals to best suit their needs.
- To manage bookings from the initial enquiry through to the seamless handover to the operational team on arrival of the event/stay.
- Communicate with guests/clients with warmth and hospitality to deliver an authentic and genuine experience.
- Work as part of a sales team to drive and achieve the sales targets.
Who are we looking for?
We are looking for an experienced and passionate reservationist, from a sales office who is keen to develop their career. You will have a flair for organisation, an eye for attention to detail and great communication skills.
Ideally you will have hotel experience, as well as experience working with Opera, Restaurant booking systems and Fourth Hospitality. You will have proven ability to maximise business levels, be analytical with KPI’s and reporting. We are looking for someone to turn ideas into reality for our guests and clients, always being solution focused.
In return, we are offering a rewarding role with scope for career progression along with:
- Free on-site parking
- Wagestream – Ability to access up to 40% of your wages as you earn giving you more control over your finances
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan and Employee Assistance Programme available 24/7
- Discounted Room Rates in our beautiful properties across the UK
- Discounted Friends & Family Bed & Breakfast Room Rates at out Hotels & Inns across the UK
- Complimentary membership of onsite gym
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Online access to high street discounts
- Life assurance & pension
- An engaging & supportive work environment
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Senior Reservationist employer: Thorpe Park Hotel & Spa
Contact Detail:
Thorpe Park Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservationist
✨Tip Number 1
Familiarise yourself with the hotel’s facilities and services before your interview. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in enhancing guest experiences.
✨Tip Number 2
Network with current or former employees of the hotel to gain insights into the company culture and expectations for the Senior Reservationist role. This can provide you with valuable information that can set you apart during the selection process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage bookings, handle KPIs, and build relationships with clients. Being able to articulate these experiences will highlight your suitability for the role.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you've used data to drive sales or improve processes in previous roles. This will show that you are results-oriented and capable of contributing to the team’s success.
We think you need these skills to ace Senior Reservationist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations and sales. Emphasise your organisational skills, attention to detail, and any specific software knowledge like Opera or Fourth Hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention how your previous experiences align with the responsibilities of the Senior Reservationist position and your ability to enhance guest experiences.
Highlight Key Achievements: In your application, include specific examples of how you've maximised business levels or improved booking processes in past roles. Use metrics where possible to demonstrate your impact.
Showcase Communication Skills: Since the role requires great communication with guests and clients, provide examples in your application of how you've successfully built relationships and delivered excellent customer service in previous positions.
How to prepare for a job interview at Thorpe Park Hotel & Spa
✨Showcase Your Experience
Be prepared to discuss your previous roles as a reservationist, particularly any experience in managing bookings and working with systems like Opera. Highlight specific examples where you successfully maximised business levels or improved the booking process.
✨Demonstrate Your Communication Skills
Since the role involves forging relationships with agents and guests, practice articulating how you would communicate warmth and hospitality. Consider role-playing common scenarios you might encounter during the interview.
✨Familiarise Yourself with the Company
Research the hotel’s facilities and services thoroughly. Be ready to discuss how you would advise guests on enhancing their stay, showing that you understand the company’s offerings and values.
✨Prepare for KPI Discussions
As the role involves KPI reporting, brush up on your analytical skills. Be ready to discuss how you have used KPIs in past roles to drive performance and what metrics you believe are most important in a reservationist position.