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- Tasks: Be the first point of contact for guests and manage reservations seamlessly.
- Company: Join a dynamic team focused on exceptional guest experiences.
- Benefits: Competitive salary, flexible wage access, generous leave, and employee discounts.
- Why this job: Make a real impact on guest satisfaction and enjoy career growth opportunities.
- Qualifications: Great customer service skills and proficiency in IT systems are essential.
- Other info: Full training provided in a supportive work environment.
As a Reservations Coordinator you are the first point of contact for guests before they even arrive Description
As a Reservations Coordinator you are the first point of contact for guests before they even arrive
You will help to manage our busy reservations office and ensure everything is in place to make sure the guest’s experience is the best it can be.
Your day to day;
- Spending most of your day communicating with potential and repeat guests
- Using the telephone and online booking systems to seamlessly meet the guests needs
- Providing the best possible customer service to all of our guests, be it business or pleasure
- Making and assisting with reservations
- Contributing towards sales for bedroom occupancy targets
- Using your knowledge to showcase the facilities offered at your site
Who are we looking for?
We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.
As Reservations Coordinator, you will be calm under pressure with an excellent telephone manner and the ability to multi task.
As a lot of of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.
You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- Wagestream – the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Reservationist employer: Thorpe Park Hotel & Spa
Contact Detail:
Thorpe Park Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since you'll be communicating with guests over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone the extra mile for guests in the past, so share specific examples that showcase your ability to exceed expectations.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to our job description. Mention your proficiency with IT systems and any relevant experience that aligns with the role of a Reservations Coordinator.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Thorpe Park Hotel & Spa
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservations Coordinator, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle pressure and exceed expectations.
✨Practice Your Communication Skills
Since you'll be communicating with guests over the phone and online, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you come across as friendly and professional.
✨Highlight Your IT Proficiency
Familiarise yourself with common booking systems and software used in the hospitality sector. If you have experience with specific tools, mention them during the interview. Showing that you're tech-savvy will reassure them that you can adapt quickly to their systems.