At a Glance
- Tasks: Support customers and sales teams with order processing and queries in a dynamic environment.
- Company: Join a thriving business services company in Peterhead with a focus on customer satisfaction.
- Benefits: Enjoy hybrid working options, competitive salary, and opportunities for career development.
- Other info: Be part of a vibrant team with regular meetings and exciting long-term projects.
- Why this job: Make a real difference in customer service while developing your skills in a supportive team.
- Qualifications: Fluency in German and experience in customer service or administration are essential.
The predicted salary is between 27000 - 33000 £ per year.
Permanent Customer Service and Sales Support Executive role based in Peterhead, within the business services sector.
This position offers a varied workload including order processing, customer support, administration, and sales support.
You’ll assist field representatives by ensuring customers receive timely proposals and follow-up on orders, helping to sustain customer growth.
Hybrid working options available.
Fluency or bilingual ability in German is essential.
Overview job description
You will join as a Customer Service and Sales Support Executive, working full-time in a dynamic business services environment.
Reporting to the management team, you will play a key role in ensuring after-sales customer satisfaction and supporting operational efficiency.
This is a non-supervisory role, ideal for someone looking to develop their career in customer service and administration.
Main duties and responsibilities
- Supporting the Field Representatives to ensure customer receive proposals and order follow up, helping to sustain customer growth.
- Processing all customer orders received by phone and email, ensuring all orders are completed by end of day.
- Responding to customer queries and resolve issues promptly, aiming for same-day resolution.
- Maintaining and updating CRM systems with accurate customer and order information.
- Answering incoming calls, providing a professional and helpful service.
- Field sales enquiries to the appropriate team and support presale processes.
- Attending regular team meetings, including weekly sales huddles and monthly staff meetings.
- Supporting long-term projects such as customer research, data cleansing, and CRM updates.
- Setting up new customer accounts and ensure all data is accurately recorded.
- Preparing weekly reports for directors.
- Carrying out general office duties.
- Applicants to this role require
- Fluency or bilingual ability in German (essential).
- Excellent interpersonal skills and a positive, proactive attitude.
- Good computer skills, with intermediate proficiency in MS Outlook, Word, Excel, Power Point, and CRM databases.
- Experience in a customer service or administrative role.
- Strong organisational skills and attention to detail.
- Ability to work effectively as part of a team and independently.
- #J-18808-Ljbffr
Customer Service and Sales Support Executive (German) in Peterhead employer: Thorpe Molloy McCulloch Recruitment
Join a leading specialist energy services business that prioritises safety and compliance in well operations and decommissioning. With a strong commitment to employee growth, you will benefit from a collaborative work culture that encourages continuous improvement and proactive safety leadership. Located onshore with opportunities for site visits, this role offers a unique chance to make a meaningful impact while developing your career in a dynamic environment.
Contact Details:
Thorpe Molloy McCulloch Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Sales Support Executive (German) in Peterhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thorpe Molloy McCulloch Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thorpe Molloy McCulloch Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Sales Support Executive (German) in Peterhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thorpe Molloy McCulloch Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Thorpe Molloy McCulloch Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thorpe Molloy McCulloch Recruitment!
How to prepare for a job interview at Thorpe Molloy McCulloch Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
