At a Glance
- Tasks: Provide advanced technical support across networks, cloud, servers, and security.
- Company: Join a leading tech firm focused on innovation and excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on mentorship and continuous improvement.
- Why this job: Be a key player in ensuring client systems are secure and high-performing.
- Qualifications: 5+ years in technical support with strong networking and Azure skills.
The predicted salary is between 50310 - 61490 £ per year.
Provide advanced technical support across networks, cloud, servers, security, and endpoint management.
Own complex incidents, deliver projects, and act as an escalation point for Junior Engineers.
Ensure client systems remain secure, stable, and optimised while contributing to migrations, documentation, mentoring, and continuous improvement.
Overview job description
As a senior technical escalation point, the 3rd Line Engineer delivers advanced support across a wide range of systems, ensuring client environments remain secure, resilient, and high-performing.
The role covers deep troubleshooting, major incident ownership, project delivery, and mentoring of 1st/2nd line colleagues.
Main duties and responsibilities
- Networking
- Configuring, managing, and troubleshooting firewalls, VLANs, DMZs, and switching.
- Deploying and maintaining wireless networks, including guest/corporate segmentation.
- Using and maintaining network monitoring platforms.
- Applying strong security principles to network architecture.
- Azure/Office 365/Cloud
- Administering Azure AD/Entra ID and Microsoft 365 services (Exchange Online, Teams, Share Point, One Drive, Intune).
- Supporting hybrid AD environments.
- Implementing Azure backup, DR, and storage solutions.
- Configuring and maintaining Azure Virtual Desktop environments.
- Infrastructure & Servers
- Managing Windows Server environments (AD, DNS, DHCP, GPO).
- Supporting virtualisation platforms (VMware/Hyper-V).
- Delivering server patching activities.
- Configuring and maintaining SAN/NAS storage technologies.
- Endpoint Management
- Managing devices via Intune, Autopilot, and other MDM/EMM tools.
- Applying and monitoring endpoint security and compliance policies.
- Overseeing device lifecycle management.
- Cybersecurity
- Supporting email security controls.
- Configuring and maintaining EDR/XDR/AV platforms.
- Applying privileged access management.
- Monitoring logs using SIEM and other tooling.
- Cross-Functional
- Acting as the 3rd line escalation point for the service desk.
- Conducting detailed troubleshooting and root cause analysis.
- Documenting infrastructure, procedures, and technical solutions.
- Managing vendor relationships.
- Supporting projects, migrations, and upgrades.
- Mentoring Junior Engineers.
- Applicants to this role require
- 5+ years in a similar technical support role (MSP background beneficial).
- Strong networking knowledge (firewalls, VLANs, switching, Wi-Fi).
- Hands-on experience with Azure AD, O365, and hybrid environments.
- Proficient with Windows Server, AD, DNS, DHCP, GPO.
- Experience with VMware/Hyper-V.
- Competent with endpoint management platforms (Intune, Autopilot, MDM/EMM).
- Knowledge of backup/DR, storage, SAN/NAS, Azure storage.
- Solid cybersecurity understanding including EDR/XDR, email security, PAM, SIEM.
- Full UK driving licence.
Desirable
- Industry certifications (Microsoft, VMware, Cisco, Fortinet, Comp TIA Security+).
- Power Shell or automation skills.
- Prior MSP experience.
- Soft Skills
- Strong analytical and root?cause troubleshooting capability.
- Clear, confident communication with users and technical peers.
- High standards of documentation and process discipline.
- Customer-focused mindset.
- Proactive, adaptable, and team-oriented.
- Good at managing vendor/partner relationships.
- Commitment to continuous learning.
- #J-18808-Ljbffr
3rd Line Systems Support Engineer - VR/31151 employer: Thorpe Molloy McCulloch Recruitment
Join a leading specialist energy services business that prioritises safety and compliance in well operations and decommissioning. With a strong commitment to employee growth, you will benefit from a collaborative work culture that encourages continuous improvement and proactive safety leadership. Located onshore with opportunities for site visits, this role offers a unique chance to make a meaningful impact while developing your career in a dynamic environment.
Contact Details:
Thorpe Molloy McCulloch Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Systems Support Engineer - VR/31151
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Thorpe Molloy McCulloch Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Thorpe Molloy McCulloch Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Thorpe Molloy McCulloch Recruitment!
✨Direct Apply to Thorpe Molloy McCulloch Recruitment
Let's not forget to apply directly through the Thorpe Molloy McCulloch Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Systems Support Engineer - VR/31151
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Thorpe Molloy McCulloch Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Thorpe Molloy McCulloch Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Thorpe Molloy McCulloch Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
