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- Tasks: Shape internal communications to connect colleagues with Thorntons’ strategy and culture.
- Company: Join a diverse and inclusive team at Thorntons, a leader in the industry.
- Benefits: Enjoy 39 days of annual leave, private medical insurance, and hybrid working options.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a real impact by enhancing engagement and communication across the firm.
- Qualifications: Strong writing skills and experience in managing internal communications channels.
The predicted salary is between 50000 - 60000 £ per year.
As Internal Communications Manager, you will play a central role in shaping how colleagues connect with Thorntons’ strategy, culture and leadership. You will deliver clear, timely and engaging communication that builds understanding, strengthens engagement and fosters pride in the firm. Working closely with the Head of Communications and partnering with the Chief People Officer and People Team you will help ensure alignment between Communications, People and leadership priorities.
You will lead major firmwide communication moments across multiple channels, support senior leaders in delivering confident and consistent messaging, and oversee the ongoing development of the firm’s intranet, JACK, as a trusted and engaging source of information for colleagues. This role combines strategic planning, creative storytelling and stakeholder engagement to ensure internal communication across the firm is clear, inclusive and aligned with Thorntons’ values and brand.
It’s about:
- Internal Communications Strategy – developing and delivering the firm’s internal communications strategy, creating structured plans and communication calendars that ensure messages are clear, coordinated and effective and internal communications promote the firm’s brand identity and adhere to the firm’s tone of voice.
- Leadership & Strategic Messaging – supporting senior leaders to communicate with confidence, clarity and transparency, and shaping messaging around firmwide announcements, strategic priorities and major internal moments including ‘town hall’ events, ensuring all internal communications support the firm’s commercial objectives.
- Channels & Content Management – overseeing the development and management of JACK, ensuring it is an intuitive and engaging hub for colleagues, while commissioning and coordinating high‑quality internal content across a variety of channels and formats, including a monthly newsletter.
- Culture & Engagement Initiatives – partnering with the People Team to support wellbeing initiatives, engagement programmes, staff surveys, promotions and other key colleague lifecycle moments.
- Events & Firmwide Communications – leading internal communication for major moments such as colleague conferences, firmwide announcements and online town hall events.
- Measurement & Continuous Improvement – gathering colleague feedback, monitoring engagement data and using insights to refine communication approaches and improve effectiveness.
- Stakeholder Collaboration – building strong relationships across the firm and working closely with leadership, business teams and external suppliers and managing relationships with suppliers, agencies and platform vendors to deliver high‑quality communication initiatives.
What you’ll need:
- Excellent written communication and editorial skills.
- Strong stakeholder management and relationship‑building abilities.
- Experience delivering internal communications across multiple channels and platforms.
- The ability to communicate with clarity, empathy and sound judgement.
- Experience managing content management systems or internal communication platforms.
- Strong organisational skills and the ability to manage multiple projects and deadlines.
- Analytical skills with the ability to measure engagement and use insights to improve communication effectiveness.
What we offer:
- 39 Days Annual Leave (includes 5 fixed public holidays)
- Contributory Pension Scheme with salary exchange
- Private Medical Insurance
- Critical Illness Cover
- Income Protection Cover
- Group Life Assurance
- Exceptional maternity, paternity, partner and adoption leave packages
- Health care cash plan to support everyday health expenses
- Free Legal fees for moving home and life planning
- Cycle to Work Scheme
- Retail Discounts
- Hybrid Working
Belonging
At Thorntons, we embrace diversity and are committed to creating a welcoming and inclusive workplace where everyone can thrive. As a Disability Confident employer, we want to ensure that everyone has a positive experience when applying to join us. If you have a disability or are neurodivergent and need any adjustments during the recruitment process, just let us know — we’ll do everything we can to support you. We work flexibly to meet the needs of our clients and our people. While not every role is the same, most offer a hybrid working pattern. We’ll work with you to agree the right arrangement that supports you, the role, and our clients.
Internal Communications Manager employer: Thorntons Law LLP
Contact Detail:
Thorntons Law LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Communications Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thorntons on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Thorntons’ culture, values, and recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and engaging when discussing your experiences. Use examples that highlight your ability to manage internal communications effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Internal Communications Manager
Some tips for your application 🫡
Show Off Your Writing Skills: As an Internal Communications Manager, your written communication skills are key! Make sure your application showcases your ability to write clearly and engagingly. Use examples from your past experiences to highlight how you've crafted messages that resonate with different audiences.
Tailor Your Application: We want to see how you connect with our values and culture. Take the time to tailor your CV and cover letter to reflect how your experience aligns with the role. Mention specific projects or initiatives where you've successfully delivered internal communications that drove engagement.
Be Strategic and Creative: This role is all about strategic planning and creative storytelling. In your application, share instances where you've developed communication strategies or led major internal events. Show us how you can think outside the box while still aligning with business objectives.
Engage with Us Online: Before applying, check out our website and social media channels to get a feel for our brand and tone of voice. This will help you align your application with what we’re all about. We encourage you to apply through our website to ensure your application gets the attention it deserves!
How to prepare for a job interview at Thorntons Law LLP
✨Know the Company Inside Out
Before your interview, make sure you research Thorntons thoroughly. Understand their culture, values, and recent initiatives. This will help you tailor your responses and show that you're genuinely interested in how you can contribute to their internal communications strategy.
✨Showcase Your Communication Skills
As an Internal Communications Manager, your ability to communicate clearly is crucial. Prepare examples of how you've successfully managed internal communications in the past. Be ready to discuss specific channels you've used and how you measured engagement to improve effectiveness.
✨Engage with Stakeholders
Highlight your experience in building relationships across various teams. Discuss how you've collaborated with senior leaders or other departments to ensure messaging aligns with strategic priorities. This will demonstrate your stakeholder management skills, which are key for this role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific internal communication challenges. Think about potential scenarios, like managing a firmwide announcement or leading a town hall event. Practising your responses will help you articulate your thought process and problem-solving abilities.