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- Tasks: Provide friendly front-desk service and handle patient queries in a supportive team.
- Company: Join the dynamic Bourne Health Partnership, caring for over 55,000 patients.
- Benefits: Enjoy a flexible work-life balance, training opportunities, and a supportive environment.
- Why this job: Make a real difference in patient care while developing your skills in healthcare.
- Qualifications: GCSE or equivalent and customer service experience in primary care required.
- Other info: Be part of an inclusive team committed to equality and patient outcomes.
The predicted salary is between 29970 - 36483 £ per year.
We are seeking a reliable and enthusiastic Patient Adviser to join our friendly and supportive team at Portland Medical Centre, part of The Bourne Health Partnership. The Patient Adviser will provide front‑desk service and handle all patient queries, both in‑person and via the online portal.
Key responsibilities
- Provide a friendly and professional front‑desk service to all patients and visitors.
- Handle patient enquiries in person, over the phone, and via the online portal.
- Process appointment bookings, cancellations, and rescheduling requests.
- Assist patients with general enquiries about practice services and signpost them to the appropriate healthcare professionals or external services.
- Manage and respond to patient queries submitted via the online portal.
- Process prescription requests, referrals, and other administrative forms.
- Maintain accurate and up‑to‑date records using the practice’s clinical system.
- Support with scanning, filing, and managing correspondence, ensuring data protection compliance.
- Assist in monitoring and actioning emails and tasks within the practice’s communication systems.
- Assist with the organisation and administration of QOF recalls, ensuring patients attend necessary reviews and screenings.
- Contact patients via phone, SMS, or letter to remind them of due appointments or health checks.
- Ensure accurate recording of QOF‑related data to support practice targets and patient care quality.
- Provide administrative assistance to clinicians and practice staff as required.
- Support the practice in implementing new initiatives to improve patient care and service efficiency.
- Comply with NHS confidentiality and data protection policies.
- Adhere to all health and safety regulations within the practice.
About us
The Bourne Health Partnership is a dynamic and growing NHS primary care organisation comprising four GP practices: Portland Medical Centre, Keston Medical Practice, The Moorings Medical Practice, and Esher Green Surgery. We care for a diverse population of over 55,000 patients.
We offer:
- A supportive and inclusive working environment
- Opportunities for development and training
- A chance to contribute meaningfully to improving patient outcomes
- Flexibility to support work‑life balance
Qualifications
- GCSE or equivalent
- Customer Service experience in primary care
- Experience of working in a GP practice
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service.
Equal Opportunities Statement
The Bourne Partnership is committed to Equality and is an Equal Opportunities employer. The Patient Adviser must fulfil responsibilities with regard to the Partnership’s Equal Opportunities Policy and equality laws.
Medical Receptionist employer: Thornton & Valley Park Surgery
Contact Detail:
Thornton & Valley Park Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Research Portland Medical Centre and The Bourne Health Partnership. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to customer service and patient care. We recommend role-playing with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-desk role. Wear professional attire that reflects the friendly and supportive environment of the practice. It shows you take the opportunity seriously and are ready to represent them well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Patient Adviser role!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you're excited about joining our team and making a difference in people's lives.
Tailor Your Experience: Make sure to highlight any relevant customer service experience you have, especially in a healthcare setting. We love seeing how your background aligns with the role of a Patient Adviser!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our friendly team.
How to prepare for a job interview at Thornton & Valley Park Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Adviser. Familiarise yourself with the tasks mentioned in the job description, like handling patient queries and managing appointment bookings. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a Medical Receptionist, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional service. This will show that you can maintain a friendly and professional front-desk service.
✨Practice Common Interview Questions
Anticipate questions related to patient care and administrative tasks. Think about how you would respond to scenarios like dealing with an upset patient or managing multiple enquiries at once. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Your Team Spirit
The Bourne Health Partnership values teamwork, so be ready to discuss how you work well with others. Share examples of how you've collaborated with colleagues in previous roles to improve patient outcomes or streamline processes. This will highlight your ability to contribute positively to their supportive environment.