At a Glance
- Tasks: Analyse and improve processes for AI adoption in a leading hotel group.
- Company: Established UK hotel group undergoing exciting transformation.
- Benefits: Hybrid work, competitive pay, and potential for contract extension.
- Other info: Dynamic role with opportunities to engage with diverse stakeholders.
- Why this job: Be at the forefront of AI transformation in the hospitality industry.
- Qualifications: Experience as a Business Analyst with strong process mapping skills.
The predicted salary is between 45000 - 55000 £ per year.
An established UK hotel group is embarking on an exciting transformation project to prepare its reservations and front office functions for the adoption of AI-powered technologies. As part of this initiative, we are seeking an experienced Business Analyst to assess current processes, systems, and data structures, helping the business understand what changes are required before AI agents can be successfully introduced into day-to-day operations. This is a highly visible project that will involve working closely with operational and technology stakeholders to map existing workflows, identify opportunities for automation, and create a roadmap for AI readiness.
What You'll Be Doing
- Analyse and document current reservations and front office processes
- Map end-to-end workflows across customer interactions and operational activities
- Assess existing data structures and identify gaps that may impact future AI initiatives
- Engage with business and technology stakeholders to gather requirements and understand operational challenges
- Identify opportunities to automate reservation calls, email enquiries, and routine operational tasks
- Produce recommendations on process improvements and AI readiness
- Support the creation of future-state operating models and workflow
- Document business requirements and transformation opportunities
- Facilitate workshops and stakeholder discussions across multiple functions
What We're Looking for
- Proven experience working as a Business Analyst on business transformation or technology-led projects
- Strong process mapping and business requirements gathering experience
- Excellent stakeholder management and communication skills
- Experience working across operational and technology teams
- Ability to analyse complex business processes and translate findings into actionable recommendations
- Comfortable operating within discovery and assessment-focused projects
Desirable Experience
- Experience within hospitality, hotels, travel, leisure, or customer service-led environments
- Exposure to automation, digital transformation, or AI-related initiatives
- Understanding of reservations, customer service, contact centre, or front office operations
Additional Information
- Hybrid role with travel to London required several days per week
- Candidates must already have the right to work in the UK
- Visa sponsorship is not available for this position
- Initial 3–6 month engagement with potential for extension
If you're a Business Analyst who enjoys shaping transformation initiatives and wants to play a key role in preparing a leading hospitality organisation for the next generation of AI-enabled operations, we'd love to hear from you.
Business Analyst in Watford employer: Thornton Gregory
Join an established UK hotel group that values innovation and employee development, offering a dynamic work culture where your contributions directly impact the future of hospitality. With a focus on transformation and AI readiness, this role provides unique opportunities for professional growth and collaboration with diverse teams in a hybrid working environment. Enjoy the benefits of working in a vibrant city like London, where you can thrive both personally and professionally while being part of a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and tech sectors. Let them know you're on the lookout for a Business Analyst role, especially in AI transformation projects. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Get your hands dirty with some real-world examples. Prepare case studies or examples of how you've mapped processes or improved workflows in past roles. This will show potential employers that you can hit the ground running in their AI readiness project.
✨Tip Number 3
Don’t just apply; engage! When you find a job that excites you, reach out to the hiring manager or team on LinkedIn. A friendly message expressing your enthusiasm can set you apart from the crowd and make your application memorable.
✨Tip Number 4
Keep an eye on our website for the latest openings. We regularly update our listings, and applying directly through us can give you a better chance of landing that Business Analyst role. Plus, we love seeing familiar faces!
We think you need these skills to ace Business Analyst in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight your experience with process mapping and business transformation projects, as these are key for this position. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this AI Readiness Project. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Showcase Your Stakeholder Management Skills:Since you'll be working closely with various stakeholders, it's important to demonstrate your communication and stakeholder management skills. Include examples of how you've successfully engaged with different teams in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Thornton Gregory
✨Know Your Processes
Before the interview, brush up on your knowledge of current reservations and front office processes. Be ready to discuss how you would analyse and document these workflows, as this will show your understanding of the role's requirements.
✨Stakeholder Engagement is Key
Prepare examples of how you've successfully engaged with stakeholders in past projects. Highlight your communication skills and ability to gather requirements, as this is crucial for working closely with operational and technology teams.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've assessed existing data structures and identified gaps in previous roles. Bring specific examples of how your analysis led to actionable recommendations, especially in transformation or technology-led projects.
✨Embrace the AI Angle
Since this role involves preparing for AI adoption, demonstrate your understanding of AI-related initiatives. Share any relevant experience you have with automation or digital transformation, and express your enthusiasm for contributing to this exciting project.
