At a Glance
- Tasks: Analyse and improve processes for AI adoption in a leading hotel group.
- Company: Established UK hotel group undergoing exciting transformation.
- Benefits: Hybrid work, competitive pay, and potential for contract extension.
- Other info: Dynamic role with opportunities to engage with diverse stakeholders.
- Why this job: Be at the forefront of AI transformation in the hospitality industry.
- Qualifications: Experience as a Business Analyst with strong process mapping skills.
The predicted salary is between 40000 - 50000 £ per year.
An established UK hotel group is embarking on an exciting transformation project to prepare its reservations and front office functions for the adoption of AI-powered technologies. As part of this initiative, we are seeking an experienced Business Analyst to assess current processes, systems, and data structures, helping the business understand what changes are required before AI agents can be successfully introduced into day-to-day operations. This is a highly visible project that will involve working closely with operational and technology stakeholders to map existing workflows, identify opportunities for automation, and create a roadmap for AI readiness.
What You'll Be Doing
- Analyse and document current reservations and front office processes
- Map end-to-end workflows across customer interactions and operational activities
- Assess existing data structures and identify gaps that may impact future AI initiatives
- Engage with business and technology stakeholders to gather requirements and understand operational challenges
- Identify opportunities to automate reservation calls, email enquiries, and routine operational tasks
- Produce recommendations on process improvements and AI readiness
- Support the creation of future-state operating models and workflow
- Document business requirements and transformation opportunities
- Facilitate workshops and stakeholder discussions across multiple functions
What We're Looking for
- Proven experience working as a Business Analyst on business transformation or technology-led projects
- Strong process mapping and business requirements gathering experience
- Excellent stakeholder management and communication skills
- Experience working across operational and technology teams
- Ability to analyse complex business processes and translate findings into actionable recommendations
- Comfortable operating within discovery and assessment-focused projects
Desirable Experience
- Experience within hospitality, hotels, travel, leisure, or customer service-led environments
- Exposure to automation, digital transformation, or AI-related initiatives
- Understanding of reservations, customer service, contact centre, or front office operations
Additional Information
- Hybrid role with travel to London required several days per week
- Candidates must already have the right to work in the UK
- Visa sponsorship is not available for this position
- Initial 3–6 month engagement with potential for extension
If you're a Business Analyst who enjoys shaping transformation initiatives and wants to play a key role in preparing a leading hospitality organisation for the next generation of AI-enabled operations, we'd love to hear from you.
Business Analyst in Portsmouth employer: Thornton Gregory
Join an established UK hotel group that values innovation and employee development, offering a dynamic work culture where your contributions directly impact the future of hospitality. With a focus on transformation and AI readiness, this role provides unique opportunities for professional growth and collaboration with diverse teams in a hybrid working environment. Enjoy the benefits of working in a vibrant city like London, where you can thrive both personally and professionally while being part of a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its AI initiatives. We want you to be able to discuss how your experience aligns with their transformation goals, so brush up on your process mapping and stakeholder management skills.
✨Tip Number 3
Showcase your past projects! Bring examples of how you've successfully analysed processes or implemented automation. We love seeing tangible results, so make sure to highlight your achievements during discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to this exciting AI readiness project!
We think you need these skills to ace Business Analyst in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Analyst. Highlight your experience with business transformation and technology-led projects, as well as any relevant skills in process mapping and stakeholder management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this AI Readiness Project. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our exciting transformation journey.
Showcase Your Communication Skills:Since this role involves working closely with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thornton Gregory
✨Know Your Processes
Before the interview, brush up on your knowledge of reservations and front office processes. Be ready to discuss how you would analyse and document these workflows, as this will show your understanding of the role and its requirements.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with both operational and technology stakeholders in past projects. Highlight your communication skills and how you gathered requirements to address operational challenges.
✨Showcase Your Analytical Skills
Be ready to demonstrate your ability to analyse complex business processes. Think of specific instances where you identified gaps in data structures or opportunities for automation, and be prepared to share actionable recommendations.
✨Familiarise Yourself with AI Readiness
Since this role involves preparing for AI adoption, do some research on AI technologies relevant to the hospitality industry. Discussing your insights on how AI can enhance customer service and operational efficiency will set you apart.
