At a Glance
- Tasks: Analyse and improve processes for AI adoption in a leading hotel group.
- Company: Established UK hotel group undergoing exciting transformation.
- Benefits: Hybrid work, competitive pay, and potential for contract extension.
- Other info: Dynamic role with opportunities to engage with diverse stakeholders.
- Why this job: Be at the forefront of AI transformation in hospitality.
- Qualifications: Experience as a Business Analyst with strong process mapping skills.
The predicted salary is between 45000 - 55000 £ per year.
An established UK hotel group is embarking on an exciting transformation project to prepare its reservations and front office functions for the adoption of AI-powered technologies. As part of this initiative, we are seeking an experienced Business Analyst to assess current processes, systems, and data structures, helping the business understand what changes are required before AI agents can be successfully introduced into day-to-day operations. This is a highly visible project that will involve working closely with operational and technology stakeholders to map existing workflows, identify opportunities for automation, and create a roadmap for AI readiness.
What You'll Be Doing
- Analyse and document current reservations and front office processes
- Map end-to-end workflows across customer interactions and operational activities
- Assess existing data structures and identify gaps that may impact future AI initiatives
- Engage with business and technology stakeholders to gather requirements and understand operational challenges
- Identify opportunities to automate reservation calls, email enquiries, and routine operational tasks
- Produce recommendations on process improvements and AI readiness
- Support the creation of future-state operating models and workflow
- Document business requirements and transformation opportunities
- Facilitate workshops and stakeholder discussions across multiple functions
What We're Looking for
- Proven experience working as a Business Analyst on business transformation or technology-led projects
- Strong process mapping and business requirements gathering experience
- Excellent stakeholder management and communication skills
- Experience working across operational and technology teams
- Ability to analyse complex business processes and translate findings into actionable recommendations
- Comfortable operating within discovery and assessment-focused projects
Desirable Experience
- Experience within hospitality, hotels, travel, leisure, or customer service-led environments
- Exposure to automation, digital transformation, or AI-related initiatives
- Understanding of reservations, customer service, contact centre, or front office operations
Additional Information
- Hybrid role with travel to London required several days per week
- Candidates must already have the right to work in the UK
- Visa sponsorship is not available for this position
- Initial 3–6 month engagement with potential for extension
If you're a Business Analyst who enjoys shaping transformation initiatives and wants to play a key role in preparing a leading hospitality organisation for the next generation of AI-enabled operations, we'd love to hear from you.
Business Analyst in Norwich employer: Thornton Gregory
Join an established UK hotel group that values innovation and employee development, offering a dynamic work culture where your contributions directly impact the future of hospitality. With a focus on transformation and AI readiness, this role provides unique opportunities for professional growth and collaboration with diverse teams in a hybrid working environment. Enjoy the benefits of working in London, a vibrant city that fosters creativity and connectivity within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and tech sectors. Let them know you're on the lookout for opportunities, especially in AI transformation projects. You never know who might have the inside scoop on a role that’s perfect for you!
✨Tip Number 2
Prepare for those interviews by brushing up on your process mapping skills. Be ready to discuss how you've tackled similar challenges in the past. We want to see you shine when it comes to demonstrating your experience with business transformation and stakeholder management.
✨Tip Number 3
Don’t just apply anywhere—focus on roles that excite you! Check out our website for openings that match your skills and interests. Tailor your approach to show how you can help businesses get ready for AI-powered operations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and remind them why you’re the best fit for their AI readiness project.
We think you need these skills to ace Business Analyst in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight your experience with process mapping and business transformation projects, as these are key for us. Use specific examples that relate to the job description to show how you fit the bill.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this AI Readiness Project. Mention your stakeholder management skills and how you've tackled similar challenges in the past. Keep it engaging and relevant!
Showcase Your Communication Skills:As a Business Analyst, communication is crucial. In your application, demonstrate your ability to convey complex ideas simply. Whether it's in your CV or cover letter, make sure your writing is clear and professional, reflecting the strong communication skills we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Thornton Gregory
✨Know Your Processes
Before the interview, brush up on your knowledge of current reservations and front office processes. Be ready to discuss how you would analyse and document these workflows, as this will show your understanding of the role's requirements.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with both operational and technology stakeholders in past projects. Highlight your communication skills and ability to gather requirements effectively, as this is crucial for the role.
✨Showcase Your Analytical Skills
Be ready to demonstrate your ability to analyse complex business processes. Think of specific instances where you identified gaps or opportunities for improvement, especially in relation to automation or AI readiness.
✨Familiarise Yourself with AI Initiatives
Since this role involves preparing for AI-powered technologies, it’s beneficial to have a basic understanding of AI and its applications in the hospitality industry. Discuss any relevant experience you have with digital transformation or automation projects.
