At a Glance
- Tasks: Analyse and improve processes for AI adoption in a leading hotel group.
- Company: Established UK hotel group undergoing exciting transformation.
- Benefits: Hybrid work, competitive pay, and potential for contract extension.
- Other info: Dynamic role with opportunities to engage with diverse stakeholders.
- Why this job: Be at the forefront of AI transformation in the hospitality industry.
- Qualifications: Experience as a Business Analyst with strong process mapping skills.
The predicted salary is between 45000 - 55000 £ per year.
An established UK hotel group is embarking on an exciting transformation project to prepare its reservations and front office functions for the adoption of AI-powered technologies. As part of this initiative, we are seeking an experienced Business Analyst to assess current processes, systems, and data structures, helping the business understand what changes are required before AI agents can be successfully introduced into day-to-day operations. This is a highly visible project that will involve working closely with operational and technology stakeholders to map existing workflows, identify opportunities for automation, and create a roadmap for AI readiness.
What You'll Be Doing
- Analyse and document current reservations and front office processes
- Map end-to-end workflows across customer interactions and operational activities
- Assess existing data structures and identify gaps that may impact future AI initiatives
- Engage with business and technology stakeholders to gather requirements and understand operational challenges
- Identify opportunities to automate reservation calls, email enquiries, and routine operational tasks
- Produce recommendations on process improvements and AI readiness
- Support the creation of future-state operating models and workflow
- Document business requirements and transformation opportunities
- Facilitate workshops and stakeholder discussions across multiple functions
What We're Looking for
- Proven experience working as a Business Analyst on business transformation or technology-led projects
- Strong process mapping and business requirements gathering experience
- Excellent stakeholder management and communication skills
- Experience working across operational and technology teams
- Ability to analyse complex business processes and translate findings into actionable recommendations
- Comfortable operating within discovery and assessment-focused projects
Desirable Experience
- Experience within hospitality, hotels, travel, leisure, or customer service-led environments
- Exposure to automation, digital transformation, or AI-related initiatives
- Understanding of reservations, customer service, contact centre, or front office operations
Additional Information
- Hybrid role with travel to London required several days per week
- Candidates must already have the right to work in the UK
- Visa sponsorship is not available for this position
- Initial 3–6 month engagement with potential for extension
If you're a Business Analyst who enjoys shaping transformation initiatives and wants to play a key role in preparing a leading hospitality organisation for the next generation of AI-enabled operations, we'd love to hear from you.
Business Analyst in Luton employer: Thornton Gregory
Join an established UK hotel group that values innovation and employee development, offering a dynamic work culture where your contributions directly impact the future of hospitality. With a focus on transformation and AI readiness, this role provides unique opportunities for professional growth and collaboration with diverse teams in a hybrid working environment. Enjoy the benefits of working in a vibrant city like London, where you can thrive both personally and professionally while being part of a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and tech sectors. Let them know you're on the lookout for a Business Analyst role, especially in AI transformation projects. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Get your hands dirty with some real-world examples. Prepare case studies or examples of how you've mapped processes or improved workflows in past roles. This will show potential employers that you can hit the ground running in their AI readiness project.
✨Tip Number 3
Don’t just apply; engage! When you find a job that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the role and mention any relevant experience that aligns with their needs.
✨Tip Number 4
Prepare for interviews by brushing up on your stakeholder management skills. Be ready to discuss how you've successfully collaborated with both operational and technology teams in the past. This is key for a role focused on transformation and AI readiness!
We think you need these skills to ace Business Analyst in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight your experience with process mapping and business transformation projects, as these are key for us. Use specific examples that relate to the job description to show how you fit the bill.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this AI Readiness Project and how your skills can help us achieve our goals. Keep it concise but impactful, and don’t forget to mention your experience with stakeholder management.
Showcase Relevant Experience:When filling out your application, make sure to showcase any relevant experience in hospitality or customer service environments. We want to see how your background aligns with our needs, especially if you've worked on automation or digital transformation projects.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thornton Gregory
✨Know Your Processes
Before the interview, brush up on your knowledge of current reservations and front office processes. Be ready to discuss how you would analyse and document these workflows, as this will show your understanding of the role's requirements.
✨Stakeholder Engagement is Key
Prepare examples of how you've successfully engaged with stakeholders in past projects. Highlight your communication skills and how you've gathered requirements from both operational and technology teams, as this will demonstrate your ability to navigate complex environments.
✨Showcase Your Analytical Skills
Be prepared to discuss specific instances where you've identified gaps in data structures or processes. Use concrete examples to illustrate how your recommendations led to actionable improvements, especially in relation to automation or AI readiness.
✨Familiarise Yourself with AI and Automation
Since this role involves preparing for AI-powered technologies, it’s crucial to understand the basics of AI and automation in business contexts. Bring insights on how these technologies can transform operations, particularly in hospitality, to the table during your interview.
