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- Tasks: Engage with customers, solve technical issues, and drive business growth in a dynamic tech environment.
- Company: Join a high-growth FinTech/RegTech scale-up making waves in identity verification and compliance.
- Benefits: Enjoy hybrid working, a MacBook, mental health support, and opportunities for career development.
- Why this job: Be part of a mission-driven team shaping online trust while developing your skills in tech.
- Qualifications: Experience in customer success or a strong desire to learn; excellent communication skills required.
- Other info: Perfect for tech-savvy graduates eager to make an impact in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
We’re partnering with a high-growth technology scale-up in the FinTech / RegTech space that delivers market-leading solutions in Identity Verification (IDV), Anti-Money Laundering (AML), and Know Your Customer (KYC) compliance. This is your chance to join at an exciting stage — small enough for you to have real impact, but established enough to offer career development, stability, and innovation at scale.
You’ll be at the intersection of customer engagement, technical problem-solving, and business growth. From ensuring customers get maximum value from the platform to spotting upsell opportunities and implementing automation, this is a role where no two days are the same.
Key Responsibilities- Manage customer relationships, ensuring satisfaction and retention
- Proactively engage with clients to identify needs and upsell opportunities
- Analyse usage data to spot trends and growth potential
- Troubleshoot technical issues and implement automation solutions in CMS/support platforms
- Support Sales & Marketing with automated prospect-to-customer funnels
- Collaborate with Product, Sales, and Technical teams for a seamless customer journey
- 2+ years in Customer Success, Technical Support, or a similar role — OR a strong desire to learn and grow in a tech scale-up
- Excellent communication and relationship-building skills
- Technical aptitude (experience with CMS, automation tools, or APIs a plus)
- Data-driven mindset with problem-solving skills
- Ability to work from our Canary Wharf office when needed
- Hybrid working model with a great London HQ
- MacBook provided
- Free access to mental health support
- Be part of a mission-led company shaping online trust
Perfect for: Customer Success Specialists, Technical Account Managers, SaaS Support Engineers, Client Success Managers, Customer Engagement Specialists, and recent graduates with a passion for tech.
Seniority level: Mid-Senior level
Employment type: Full-time
Location: London, England, United Kingdom. Hybrid working model with a London HQ (Canary Wharf).
Customer Success Engineer in London employer: Thornton Gregory
Contact Detail:
Thornton Gregory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech and RegTech space on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical problem-solving abilities. If you’ve worked with automation tools or APIs, make sure to showcase that. We want to see how you can bring value to our team!
✨Tip Number 3
Prepare for the interview by understanding our products and services inside out. Familiarise yourself with KYC, AML, and IDV processes. We love candidates who can discuss how they can enhance customer success using their knowledge of these areas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to grow with us in this exciting tech scale-up journey.
We think you need these skills to ace Customer Success Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Engineer. Highlight your experience in customer success, technical support, or any relevant skills that align with our FinTech/RegTech focus.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for tech and how you can contribute to our mission. Mention specific experiences that demonstrate your problem-solving skills and ability to engage with clients.
Showcase Your Technical Skills: If you've got experience with CMS, automation tools, or APIs, make it known! We love seeing candidates who can bring technical aptitude to the table, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Thornton Gregory
✨Know Your Stuff
Make sure you understand the basics of FinTech and RegTech, especially around KYC, AML, and IDV. Brush up on the company’s products and how they help customers. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you’ve tackled technical issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Engage with the Interviewers
Don’t just wait for questions; engage in a conversation! Ask insightful questions about their customer success strategies and how they measure client satisfaction. This shows you’re proactive and genuinely interested in the role.
✨Demonstrate Your Technical Aptitude
Familiarise yourself with common tools and platforms used in customer success roles, like CMS and automation tools. If you have experience with APIs, be ready to discuss it. Showing that you can quickly adapt to tech will set you apart.
