At a Glance
- Tasks: Analyse and improve processes for AI adoption in a leading hotel group.
- Company: Established UK hotel group undergoing exciting transformation.
- Benefits: Hybrid work, competitive pay, and potential for contract extension.
- Other info: Dynamic role with opportunities to engage with diverse stakeholders.
- Why this job: Be at the forefront of AI transformation in hospitality.
- Qualifications: Experience as a Business Analyst with strong process mapping skills.
The predicted salary is between 40000 - 50000 £ per year.
An established UK hotel group is embarking on an exciting transformation project to prepare its reservations and front office functions for the adoption of AI-powered technologies. As part of this initiative, we are seeking an experienced Business Analyst to assess current processes, systems, and data structures, helping the business understand what changes are required before AI agents can be successfully introduced into day-to-day operations. This is a highly visible project that will involve working closely with operational and technology stakeholders to map existing workflows, identify opportunities for automation, and create a roadmap for AI readiness.
What You'll Be Doing
- Analyse and document current reservations and front office processes
- Map end-to-end workflows across customer interactions and operational activities
- Assess existing data structures and identify gaps that may impact future AI initiatives
- Engage with business and technology stakeholders to gather requirements and understand operational challenges
- Identify opportunities to automate reservation calls, email enquiries, and routine operational tasks
- Produce recommendations on process improvements and AI readiness
- Support the creation of future-state operating models and workflow
- Document business requirements and transformation opportunities
- Facilitate workshops and stakeholder discussions across multiple functions
What We're Looking for
- Proven experience working as a Business Analyst on business transformation or technology-led projects
- Strong process mapping and business requirements gathering experience
- Excellent stakeholder management and communication skills
- Experience working across operational and technology teams
- Ability to analyse complex business processes and translate findings into actionable recommendations
- Comfortable operating within discovery and assessment-focused projects
Desirable Experience
- Experience within hospitality, hotels, travel, leisure, or customer service-led environments
- Exposure to automation, digital transformation, or AI-related initiatives
- Understanding of reservations, customer service, contact centre, or front office operations
Additional Information
- Hybrid role with travel to London required several days per week
- Candidates must already have the right to work in the UK
- Visa sponsorship is not available for this position
- Initial 3–6 month engagement with potential for extension
If you're a Business Analyst who enjoys shaping transformation initiatives and wants to play a key role in preparing a leading hospitality organisation for the next generation of AI-enabled operations, we'd love to hear from you.
Business Analyst in Guildford employer: Thornton Gregory
Join an established UK hotel group that values innovation and employee development, offering a dynamic work culture where your contributions directly impact the future of hospitality. With a focus on transformation and AI readiness, this role provides unique opportunities for professional growth and collaboration with diverse teams in a hybrid working environment. Enjoy the benefits of working in London, a vibrant city that fosters creativity and connectivity within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and tech sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its current projects. Understand their AI readiness initiative inside out so you can showcase how your skills as a Business Analyst can help them achieve their goals. Be ready to discuss specific examples from your past work!
✨Tip Number 3
Practice your stakeholder management skills! Role-play scenarios where you have to engage with different teams. This will help you feel more confident when discussing how you can bridge the gap between operational and technology stakeholders during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining the team!
We think you need these skills to ace Business Analyst in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with business transformation and technology-led projects, as well as any relevant skills in process mapping and stakeholder management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully navigated similar projects and how you can contribute to our AI readiness initiative.
Showcase Your Communication Skills:Since this role involves engaging with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Thornton Gregory
✨Know Your Processes
Before the interview, brush up on your knowledge of current reservations and front office processes. Be ready to discuss how you would analyse and document these workflows, as this will show your understanding of the role's requirements.
✨Stakeholder Engagement is Key
Prepare examples of how you've successfully engaged with stakeholders in past projects. Highlight your communication skills and how you've gathered requirements from both operational and technology teams, as this will demonstrate your ability to navigate complex environments.
✨Showcase Your Analytical Skills
Be prepared to discuss specific instances where you've identified gaps in data structures or processes. Use concrete examples to illustrate how your recommendations led to actionable improvements, especially in relation to automation or AI readiness.
✨Familiarise Yourself with AI and Automation
Since this role involves preparing for AI-powered technologies, it’s crucial to understand the basics of AI and automation in business contexts. Bring insights on how these technologies can enhance customer service and operational efficiency, which will set you apart as a forward-thinking candidate.
