At a Glance
- Tasks: Analyse and improve processes for AI adoption in a leading hotel group.
- Company: Established UK hotel group undergoing exciting transformation.
- Benefits: Hybrid work model, competitive pay, and potential for contract extension.
- Other info: Dynamic role with opportunities to engage with diverse stakeholders.
- Why this job: Be at the forefront of AI transformation in the hospitality industry.
- Qualifications: Experience as a Business Analyst with strong process mapping skills.
The predicted salary is between 45000 - 55000 £ per year.
An established UK hotel group is embarking on an exciting transformation project to prepare its reservations and front office functions for the adoption of AI-powered technologies. As part of this initiative, we are seeking an experienced Business Analyst to assess current processes, systems, and data structures, helping the business understand what changes are required before AI agents can be successfully introduced into day-to-day operations. This is a highly visible project that will involve working closely with operational and technology stakeholders to map existing workflows, identify opportunities for automation, and create a roadmap for AI readiness.
What You'll Be Doing
- Analyse and document current reservations and front office processes
- Map end-to-end workflows across customer interactions and operational activities
- Assess existing data structures and identify gaps that may impact future AI initiatives
- Engage with business and technology stakeholders to gather requirements and understand operational challenges
- Identify opportunities to automate reservation calls, email enquiries, and routine operational tasks
- Produce recommendations on process improvements and AI readiness
- Support the creation of future-state operating models and workflow
- Document business requirements and transformation opportunities
- Facilitate workshops and stakeholder discussions across multiple functions
What We're Looking for
- Proven experience working as a Business Analyst on business transformation or technology-led projects
- Strong process mapping and business requirements gathering experience
- Excellent stakeholder management and communication skills
- Experience working across operational and technology teams
- Ability to analyse complex business processes and translate findings into actionable recommendations
- Comfortable operating within discovery and assessment-focused projects
Desirable Experience
- Experience within hospitality, hotels, travel, leisure, or customer service-led environments
- Exposure to automation, digital transformation, or AI-related initiatives
- Understanding of reservations, customer service, contact centre, or front office operations
Additional Information
- Hybrid role with travel to London required several days per week
- Candidates must already have the right to work in the UK
- Visa sponsorship is not available for this position
- Initial 3–6 month engagement with potential for extension
If you're a Business Analyst who enjoys shaping transformation initiatives and wants to play a key role in preparing a leading hospitality organisation for the next generation of AI-enabled operations, we'd love to hear from you.
Business Analyst in Chester employer: Thornton Gregory
Join an established UK hotel group that values innovation and employee development, offering a dynamic work culture where your contributions directly impact the future of hospitality. With a focus on transformation and AI readiness, this role provides unique opportunities for professional growth and collaboration with diverse teams in a hybrid working environment. Enjoy the benefits of working in London, a vibrant city that fosters creativity and connectivity within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and tech sectors. Let them know you're on the lookout for a Business Analyst role, especially in AI transformation projects. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Get your research game on! Familiarise yourself with the latest trends in AI and automation within the hospitality industry. This will not only boost your confidence but also give you some solid talking points during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to process mapping and stakeholder management. Role-play with a friend or use online resources to refine your answers and showcase your experience effectively.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of exciting roles that could be a perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates. Let's get you that Business Analyst gig!
We think you need these skills to ace Business Analyst in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Analyst. Highlight your experience with business transformation and technology-led projects, as well as any relevant skills in process mapping and stakeholder management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this AI Readiness Project. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our exciting transformation journey.
Showcase Your Communication Skills:Since this role involves engaging with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us see how you can effectively convey complex ideas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to shape the future of hospitality with AI.
How to prepare for a job interview at Thornton Gregory
✨Know Your Processes
Before the interview, brush up on your knowledge of current reservations and front office processes. Be ready to discuss how you would analyse and document these workflows, as this will show your understanding of the role's requirements.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with both operational and technology stakeholders in past projects. Highlight your communication skills and ability to gather requirements effectively, as this is crucial for the role.
✨Showcase Your Analytical Skills
Be prepared to discuss specific instances where you've analysed complex business processes and translated your findings into actionable recommendations. This will demonstrate your capability to contribute to the AI readiness project.
✨Familiarise Yourself with AI and Automation
Since this role involves preparing for AI-powered technologies, it’s beneficial to have a basic understanding of automation and digital transformation. Bring up any relevant experience you have in these areas to show you're aligned with the project's goals.
