At a Glance
- Tasks: Analyse and improve processes for AI adoption in a leading hotel group.
- Company: Established UK hotel group undergoing exciting transformation.
- Benefits: Hybrid work, competitive pay, and potential for contract extension.
- Other info: Dynamic role with opportunities to engage with diverse stakeholders.
- Why this job: Be at the forefront of AI transformation in hospitality.
- Qualifications: Experience as a Business Analyst with strong process mapping skills.
The predicted salary is between 40000 - 50000 £ per year.
An established UK hotel group is embarking on an exciting transformation project to prepare its reservations and front office functions for the adoption of AI-powered technologies. As part of this initiative, we are seeking an experienced Business Analyst to assess current processes, systems, and data structures, helping the business understand what changes are required before AI agents can be successfully introduced into day-to-day operations. This is a highly visible project that will involve working closely with operational and technology stakeholders to map existing workflows, identify opportunities for automation, and create a roadmap for AI readiness.
What You'll Be Doing
- Analyse and document current reservations and front office processes
- Map end-to-end workflows across customer interactions and operational activities
- Assess existing data structures and identify gaps that may impact future AI initiatives
- Engage with business and technology stakeholders to gather requirements and understand operational challenges
- Identify opportunities to automate reservation calls, email enquiries, and routine operational tasks
- Produce recommendations on process improvements and AI readiness
- Support the creation of future-state operating models and workflow
- Document business requirements and transformation opportunities
- Facilitate workshops and stakeholder discussions across multiple functions
What We're Looking for
- Proven experience working as a Business Analyst on business transformation or technology-led projects
- Strong process mapping and business requirements gathering experience
- Excellent stakeholder management and communication skills
- Experience working across operational and technology teams
- Ability to analyse complex business processes and translate findings into actionable recommendations
- Comfortable operating within discovery and assessment-focused projects
Desirable Experience
- Experience within hospitality, hotels, travel, leisure, or customer service-led environments
- Exposure to automation, digital transformation, or AI-related initiatives
- Understanding of reservations, customer service, contact centre, or front office operations
Additional Information
- Hybrid role with travel to London required several days per week
- Candidates must already have the right to work in the UK
- Visa sponsorship is not available for this position
- Initial 3–6 month engagement with potential for extension
If you're a Business Analyst who enjoys shaping transformation initiatives and wants to play a key role in preparing a leading hospitality organisation for the next generation of AI-enabled operations, we'd love to hear from you.
Business Analyst in Cardiff employer: Thornton Gregory
Join an established UK hotel group that values innovation and employee development, offering a dynamic work culture where your contributions directly impact the future of hospitality. With a focus on transformation and AI readiness, this role provides unique opportunities for professional growth and collaboration with diverse teams in a hybrid working environment. Enjoy the benefits of working in a vibrant city like London, where you can thrive both personally and professionally while being part of a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and tech sectors. Let them know you're on the lookout for a Business Analyst role, especially in AI transformation projects. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews by brushing up on your process mapping skills. Be ready to discuss how you've tackled similar challenges in the past. We want you to showcase your ability to analyse complex processes and translate them into actionable recommendations.
✨Tip Number 3
Don’t forget to engage with stakeholders during your job search! Show your enthusiasm for collaboration by discussing how you would work with operational and technology teams to drive AI readiness. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your CV polished and hit that apply button!
We think you need these skills to ace Business Analyst in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in business transformation and technology-led projects, as well as your skills in process mapping and stakeholder management. We want to see how you can bring value to our AI Readiness Project!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past and how you can help us prepare for AI adoption in the hospitality sector.
Showcase Your Communication Skills:As a Business Analyst, you'll be working closely with various stakeholders. Make sure your application reflects your excellent communication skills. Whether it's through your CV, cover letter, or any additional documents, we want to see how you engage and collaborate with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Thornton Gregory
✨Know Your Processes
Before the interview, brush up on your knowledge of current reservations and front office processes. Be ready to discuss how you would analyse and document these workflows, as this will show your understanding of the role's requirements.
✨Stakeholder Engagement is Key
Prepare examples of how you've successfully engaged with stakeholders in past projects. Highlight your communication skills and how you've gathered requirements from both operational and technology teams, as this will be crucial for the role.
✨Showcase Your Analytical Skills
Be ready to discuss specific instances where you've analysed complex business processes. Think about how you translated your findings into actionable recommendations, especially in relation to automation or AI initiatives.
✨Familiarise Yourself with AI Readiness
Research AI readiness in the hospitality sector. Understand the challenges and opportunities that come with integrating AI into operations, and be prepared to share your insights on how you can contribute to this transformation project.
