At a Glance
- Tasks: Analyse and improve processes for AI adoption in a leading hotel group.
- Company: Established UK hotel group undergoing exciting transformation.
- Benefits: Hybrid work, competitive pay, and potential for contract extension.
- Other info: Dynamic role with opportunities to engage with diverse stakeholders.
- Why this job: Be at the forefront of AI transformation in hospitality.
- Qualifications: Experience as a Business Analyst with strong process mapping skills.
The predicted salary is between 40000 - 50000 £ per year.
An established UK hotel group is embarking on an exciting transformation project to prepare its reservations and front office functions for the adoption of AI-powered technologies. As part of this initiative, we are seeking an experienced Business Analyst to assess current processes, systems, and data structures, helping the business understand what changes are required before AI agents can be successfully introduced into day-to-day operations. This is a highly visible project that will involve working closely with operational and technology stakeholders to map existing workflows, identify opportunities for automation, and create a roadmap for AI readiness.
What You'll Be Doing
- Analyse and document current reservations and front office processes
- Map end-to-end workflows across customer interactions and operational activities
- Assess existing data structures and identify gaps that may impact future AI initiatives
- Engage with business and technology stakeholders to gather requirements and understand operational challenges
- Identify opportunities to automate reservation calls, email enquiries, and routine operational tasks
- Produce recommendations on process improvements and AI readiness
- Support the creation of future-state operating models and workflow
- Document business requirements and transformation opportunities
- Facilitate workshops and stakeholder discussions across multiple functions
What We're Looking for
- Proven experience working as a Business Analyst on business transformation or technology-led projects
- Strong process mapping and business requirements gathering experience
- Excellent stakeholder management and communication skills
- Experience working across operational and technology teams
- Ability to analyse complex business processes and translate findings into actionable recommendations
- Comfortable operating within discovery and assessment-focused projects
Desirable Experience
- Experience within hospitality, hotels, travel, leisure, or customer service-led environments
- Exposure to automation, digital transformation, or AI-related initiatives
- Understanding of reservations, customer service, contact centre, or front office operations
Additional Information
- Hybrid role with travel to London required several days per week
- Candidates must already have the right to work in the UK
- Visa sponsorship is not available for this position
- Initial 3–6 month engagement with potential for extension
If you're a Business Analyst who enjoys shaping transformation initiatives and wants to play a key role in preparing a leading hospitality organisation for the next generation of AI-enabled operations, we'd love to hear from you.
Business Analyst in Cambridge employer: Thornton Gregory
Join an established UK hotel group that values innovation and employee development, offering a dynamic work culture where your contributions directly impact the future of hospitality. With a focus on transformation and AI readiness, this role provides unique opportunities for professional growth and collaboration with diverse teams in a hybrid working environment. Enjoy the benefits of working in a vibrant city like London, where you can thrive both personally and professionally while being part of a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and tech sectors. Let them know you're on the lookout for a Business Analyst role, especially in AI transformation projects. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews by brushing up on your process mapping skills. Be ready to discuss how you've tackled similar challenges in the past. We want you to showcase your ability to analyse complex processes and translate them into actionable recommendations.
✨Tip Number 3
Don’t forget to engage with stakeholders during your job search! Show your enthusiasm for collaboration by discussing how you can help bridge the gap between operational and technology teams. This will highlight your strong communication skills and stakeholder management experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your CV polished and let’s get you on board for that exciting AI readiness project!
We think you need these skills to ace Business Analyst in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Business Analyst, especially in transformation projects. We want to see how you've mapped processes and engaged with stakeholders, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this AI Readiness Project and how your skills align with the role. We love seeing genuine enthusiasm and a clear connection to our mission.
Showcase Relevant Experience:When filling out your application, focus on your experience in hospitality or technology-led projects. If you've worked on automation or AI initiatives, make sure to highlight that – it’s super relevant for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s quick and easy!
How to prepare for a job interview at Thornton Gregory
✨Know Your Processes
Before the interview, brush up on your knowledge of current reservations and front office processes. Be ready to discuss how you would analyse and document these workflows, as this will show your understanding of the role's requirements.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with both operational and technology stakeholders in past projects. Highlight your communication skills and ability to gather requirements effectively, as this is crucial for the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've assessed existing data structures and identified gaps in previous roles. Bring specific examples that demonstrate your ability to translate complex business processes into actionable recommendations.
✨Familiarise Yourself with AI Readiness
Since this project focuses on AI readiness, do some research on AI technologies relevant to the hospitality industry. Being able to discuss potential automation opportunities will set you apart and show your enthusiasm for the transformation initiative.
