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For Companies At a Glance
- Tasks: Manage landlord relationships, provide top-notch customer service, and oversee property inspections.
- Company: Join Thornley Groves, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellness resources, extra holiday days, and support for professional development.
- Why this job: Be part of a dynamic team that values diversity, fun, and personal growth.
- Qualifications: Previous property management experience and strong customer service skills are essential.
- Other info: Competitive pay with performance bonuses and a supportive work culture.
The predicted salary is between 26000 - 29000 £ per year.
We believe great outcomes begin with great people
Welcome to Thornley Groves, a trusted name in property across Manchester. Now part of Lomond, the UK\’s leading property group and recently named one of the Sunday times best places to work,Thornley Grovescombines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.
An excellent opportunity has arisen to join our team as a Senior Property Relationship Manager. This role offers a realistic OTE of up to £34,000.
Reward & Benefits
Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
Learning & Development – We\’ll support your professional growth with funded qualifications and over 90 in house training programmes.
Holidays & Enhanced Leave – Up to 28 days\’ holiday plus bank holidays, your birthday off, the option to buy extra days, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF).
Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.
Security & Support – Life assurance cover to protect your loved ones.
The role
- Leading by example by delivering excellent customer service
- Providing guidance and mentorship to Property Relationship Managers, leading team meetings, and overseeing ad hoc property management projects in collaboration with the Team Leader.
- Conduct spot checks and quality control reviews of team outputs.
- Supporting the Team Leader with day to day team management, plus providing cover for annual leave
- Manage contractor relationships, ensuring good working relationships and quality of workmanship, addressing any issues that arise.
Requirements
- Previous experience as a Property Manager is essential for this role
- Solid industry and legislative knowledge
- Impeccable customer service skills
- Resilience when working in a fast paced & demanding environment
- Strong problem solving skills
- Ability to priorities tasks & responsibilities
- Ability to support, mentor and coach a team
At Thornley Groves, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.
We\’re also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know — we\’ll be happy to help.
Join us and experience a workplace that truly values you.
Senior Property Relationship Manager in Manchester employer: Thornley Groves
Contact Detail:
Thornley Groves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Relationship Manager in Manchester
✨Tip Number 1
Familiarise yourself with the local property market in Manchester. Understanding the trends, rental prices, and key areas will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the property management field. Attend local property events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your problem-solving skills and resilience in fast-paced environments will resonate well with the hiring team.
✨Tip Number 4
Research Thornley Groves and their values. Understanding their approach to property management and customer care will allow you to align your answers during the interview, showing that you're a great fit for their team.
We think you need these skills to ace Senior Property Relationship Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Property Manager. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of the role. Mention specific examples of how you've successfully managed relationships with landlords and delivered exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills and ability to prioritise tasks. Use bullet points to make these stand out, as they are key qualities Thornley Groves is looking for.
Show Enthusiasm for Company Culture: Express your excitement about the company’s values and benefits, such as their commitment to professional development and employee wellbeing. This shows you’re not just looking for a job, but a place where you can grow and contribute.
How to prepare for a job interview at Thornley Groves
✨Showcase Your Property Management Experience
Make sure to highlight your previous experience as a Property Manager during the interview. Discuss specific situations where you successfully managed properties, resolved tenant issues, or negotiated tenancy agreements. This will demonstrate your suitability for the role.
✨Emphasise Customer Service Skills
Since exceptional customer service is key for this position, prepare examples of how you've gone above and beyond for clients in the past. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet and solve problems quickly. Thornley Groves values resilience in a fast-paced environment, so showcasing your ability to prioritise tasks and tackle challenges will be beneficial.
✨Research Thornley Groves and Its Values
Familiarise yourself with Thornley Groves' mission, values, and the benefits they offer. Understanding their commitment to diversity and inclusion, as well as their employee engagement initiatives, will show that you're genuinely interested in being part of their team.
