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- Tasks: Manage landlord relationships, provide customer service, and oversee property inspections.
- Company: Join Thornley Groves, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellness resources, extra holiday, and professional development support.
- Why this job: Be part of a dynamic team that values diversity and fosters a fun work culture.
- Qualifications: Previous property management experience and strong customer service skills are essential.
- Other info: Competitive salary with performance bonuses and a supportive environment for career growth.
The predicted salary is between 25000 - 32500 £ per year.
Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we’re proud to have 10 offices and over 170 staff ready to assist our customers. With our team’s extensive industry expertise and local knowledge, we’re here to help people find, sell, and let their property. Now, we’re happy to offer you an exciting opportunity to join our dynamic team as a Senior Property Relationship Manager. This is a full-time, permanent position located in Chester. The salary ranges from an OTE of £31,000 - £32,500.
Let’s talk about the role, it involves:
- Making regular 'check in' calls with landlords.
- Delivering exceptional customer service to our customers & landlords.
- Renewing & negotiating tenancy agreements.
- Completing inspections, inventories & check outs of our customers.
- Organising & recommending maintenance works.
We’re looking for individuals who possess qualities such as:
- Previous experience as a Property Manager is essential for this role.
- Great customer service.
- Resilience when working in a fast paced & demanding environment.
- Strong problem solving skills.
- Ability to prioritise tasks & responsibilities.
At Thornley Groves, we believe in taking care of our people. That’s why we offer some amazing perks and benefits through our engagement platform, LOMONDLife. Here’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption & IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard and then socialise even harder!
We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Senior Property Relationship Manager in Chester employer: Thornley Groves
Contact Detail:
Thornley Groves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Relationship Manager in Chester
✨Tip Number 1
Familiarise yourself with the local property market in Chester. Understanding the nuances of the area, including rental prices and popular neighbourhoods, will help you engage more effectively with landlords and clients during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your resilience and problem-solving abilities, which are crucial for the Senior Property Relationship Manager position.
✨Tip Number 3
Network with professionals in the property management field. Attend local property events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Research Thornley Groves and their company culture. Understanding their values and benefits will allow you to tailor your conversations during the interview, showing that you're not just a good fit for the role but also for the team.
We think you need these skills to ace Senior Property Relationship Manager in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Property Manager. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of the role. Mention specific examples of how you've successfully managed relationships with landlords and delivered exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills and your ability to prioritise tasks. Use concrete examples from your past roles to illustrate these qualities, as they are crucial for the Senior Property Relationship Manager position.
Show Enthusiasm for Company Culture: Research Thornley Groves and mention in your application why you resonate with their values, such as diversity and inclusion. Express your excitement about the benefits they offer and how you see yourself fitting into their team.
How to prepare for a job interview at Thornley Groves
✨Showcase Your Customer Service Skills
As a Senior Property Relationship Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for clients or resolved issues effectively. This will demonstrate your commitment to providing top-notch service.
✨Demonstrate Problem-Solving Abilities
In this role, you'll face various challenges. Be ready to discuss specific situations where you successfully solved problems, especially in a fast-paced environment. Highlight your thought process and the outcomes of your actions.
✨Familiarise Yourself with Local Market Trends
Understanding the local property market in Chester is crucial. Research current trends, property values, and any recent changes in regulations. This knowledge will show your genuine interest in the role and help you engage in meaningful conversations during the interview.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if Thornley Groves is the right fit for you.
