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For Companies At a Glance
- Tasks: Manage property relationships and assist clients with buying, selling, and letting properties.
- Company: Join Thornley Groves, part of Lomond, a leading UK lettings and estate agency network.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values personal connections and local expertise.
- Qualifications: Experience in property management or customer service is preferred.
- Other info: Opportunity for career growth within a well-established company.
The predicted salary is between 43200 - 72000 £ per year.
We believe great outcomes begin with great people
Welcome to Thornley Groves, a trusted name in property across Manchester. Now part of Lomond, the UK\’s leading property group and recently named one of the Sunday times best places to work,Thornley Grovescombines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.
An excellent opportunity has arisen to join our team as a Senior Property Relationship Manager. This role offers a realistic OTE of up to £34,000.
Reward & Benefits
Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
Learning & Development – We\’ll support your professional growth with funded qualifications and over 90 in house training programmes.
Holidays & Enhanced Leave – Up to 28 days\’ holiday plus bank holidays, your birthday off, the option to buy extra days, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF).
Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.
Security & Support – Life assurance cover to protect your loved ones.
The role
- Leading by example by delivering excellent customer service
- Providing guidance and mentorship to Property Relationship Managers, leading team meetings, and overseeing ad hoc property management projects in collaboration with the Team Leader.
- Conduct spot checks and quality control reviews of team outputs.
- Supporting the Team Leader with day to day team management, plus providing cover for annual leave
- Manage contractor relationships, ensuring good working relationships and quality of workmanship, addressing any issues that arise.
Requirements
- Previous experience as a Property Manager is essential for this role
- Solid industry and legislative knowledge
- Impeccable customer service skills
- Resilience when working in a fast paced & demanding environment
- Strong problem solving skills
- Ability to priorities tasks & responsibilities
- Ability to support, mentor and coach a team
At Thornley Groves, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.
We\’re also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know — we\’ll be happy to help.
Join us and experience a workplace that truly values you.
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Senior Property Relationship Manager employer: Thornley Groves
Contact Detail:
Thornley Groves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Relationship Manager
✨Tip Number 1
Network with professionals in the property industry. Attend local property events or join online forums to connect with current employees at Thornley Groves or similar companies. This can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 2
Research the latest trends in the property market, especially in the areas where Thornley Groves operates. Being knowledgeable about local market conditions will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your previous experiences in property management or client relations. Think of specific examples that showcase your skills in building relationships and managing properties effectively, as these are crucial for a Senior Property Relationship Manager.
✨Tip Number 4
Familiarise yourself with Thornley Groves' values and mission. Tailor your conversations and responses to reflect how your personal values align with theirs, showing that you’re not just a fit for the role but also for the company culture.
We think you need these skills to ace Senior Property Relationship Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Property Relationship Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in property management or related fields. Use specific examples that demonstrate your ability to manage relationships and deliver results.
Showcase Local Knowledge: Since Thornley Groves values local expertise, make sure to mention any knowledge you have about the local property market. This could include trends, challenges, or opportunities that you are aware of.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the property industry and your desire to work with Thornley Groves. Make it clear why you are a great fit for their team and how you can contribute to their success.
How to prepare for a job interview at Thornley Groves
✨Know Your Property Market
Familiarise yourself with the local property market trends and statistics. Being able to discuss recent sales, lettings, and market shifts will demonstrate your expertise and passion for the industry.
✨Showcase Your Relationship Skills
As a Senior Property Relationship Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your communication and negotiation skills.
✨Understand Thornley Groves' Values
Research Thornley Groves and understand their mission and values. Be ready to explain how your personal values align with theirs and how you can contribute to their goal of providing personalised service.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company culture, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
