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- Tasks: Manage landlord relationships, provide exceptional customer service, and oversee property inspections.
- Company: Join Thornley Groves, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellness resources, extra holiday days, and professional development support.
- Why this job: Be part of a dynamic team that values diversity, inclusion, and work-life balance.
- Qualifications: Previous property management experience and strong customer service skills are essential.
- Other info: Competitive salary with performance bonuses and fun company socials await you!
The predicted salary is between 25000 - 32500 £ per year.
Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK\’s leading network of lettings and estate agencies, we\’re proud to have 10 offices and over 170 staff ready to assist our customers. With our team\’s extensive industry expertise and local knowledge, we\’re here to help people find, sell, and let their property.
Now, we\’re happy to offer you an exciting opportunity to join our dynamic team as a Senior Property Relatioship Manager. This is a full-time, permanent position located in Chester.The salary ranges from an OTE of £31,000 – £32,500.
Let\’s talk about the role, it involves
- Making regular \’check in\’ calls with landlords.
- Delivering exceptional customer service to our customers & landlords.
- Renewing & negotiating tenancy agreements.
- Completing inspections, inventories & check outs of our customers.
- Organising & recommending maintenance works
We\’re not just looking for someone who fits our team; we want to be a good fit for you too! We\’re looking for individuals who qualities such as:
- Previous experience as a Property Manager is essential for this role
- Great customer service.
- Resilience when working in a fast paced & demanding environment.
- Strong problem solving skills.
- Ability to priorities tasks & responsibilities.
At Thornley Groves, we believe in taking care of our people. That\’s why we offer some amazing perks and benefits through our engagement platform, LOMONDLife. Here\’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We\’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption & IVF.
- You\’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We\’ve got you covered with that important pension pot.
- We\’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too!
- Our company socials bring our people together. So work hard and then socialise even harder!
We\’re excited to offer these amazing benefits to our hardworking teams. It\’s our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
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Locations
Senior Property Relationship Manager employer: Thornley Groves
Contact Detail:
Thornley Groves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Relationship Manager
✨Tip Number 1
Familiarise yourself with the local property market in Chester. Understanding the nuances of the area will not only help you in interviews but also demonstrate your commitment to the role and the company.
✨Tip Number 2
Network with current or former employees of Thornley Groves on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience as a Property Manager. Highlight your customer service skills and how you've successfully handled challenging situations in a fast-paced environment.
✨Tip Number 4
Show enthusiasm for the perks and benefits offered by Thornley Groves. Be ready to discuss how these align with your personal values and career goals, as this demonstrates that you're genuinely interested in being part of their team.
We think you need these skills to ace Senior Property Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Property Manager. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of the role at Thornley Groves. Mention specific examples of how you've delivered exceptional customer service in the past.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills and your ability to prioritise tasks. Use bullet points to make these stand out, as they are key qualities the company is looking for.
Show Enthusiasm for Company Culture: Express your excitement about the benefits and values of Thornley Groves in your application. Mention how you align with their commitment to diversity and inclusion, and how you would contribute to their team culture.
How to prepare for a job interview at Thornley Groves
✨Showcase Your Property Management Experience
Make sure to highlight your previous experience as a Property Manager. Be prepared to discuss specific situations where you successfully managed properties, dealt with landlords, or resolved tenant issues.
✨Demonstrate Exceptional Customer Service Skills
Thornley Groves values great customer service, so be ready to share examples of how you've gone above and beyond for clients in the past. This could include handling difficult situations or providing tailored solutions.
✨Prepare for Fast-Paced Scenarios
Since the role requires resilience in a fast-paced environment, think of examples that showcase your ability to prioritise tasks and manage time effectively. Discuss how you handle pressure and maintain quality service.
✨Research Thornley Groves and Its Values
Familiarise yourself with Thornley Groves' mission and values, especially their commitment to diversity and inclusion. Showing that you align with their culture can set you apart from other candidates.
