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- Tasks: Manage landlord relationships, provide exceptional customer service, and oversee property inspections.
- Company: Join Thornley Groves, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellness resources, extra holiday days, and professional development support.
- Why this job: Be part of a dynamic team that values diversity, fun, and personal growth.
- Qualifications: Previous property management experience and strong customer service skills are essential.
- Other info: Competitive salary with performance bonuses and a supportive work culture.
The predicted salary is between 25000 - 32500 £ per year.
Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK\’s leading network of lettings and estate agencies, we\’re proud to have 10 offices and over 170 staff ready to assist our customers. With our team\’s extensive industry expertise and local knowledge, we\’re here to help people find, sell, and let their property.
Now, we\’re happy to offer you an exciting opportunity to join our dynamic team as a Senior Property Relatioship Manager. This is a full-time, permanent position located in Chester.The salary ranges from an OTE of £31,000 – £32,500.
Let\’s talk about the role, it involves
- Making regular \’check in\’ calls with landlords.
- Delivering exceptional customer service to our customers & landlords.
- Renewing & negotiating tenancy agreements.
- Completing inspections, inventories & check outs of our customers.
- Organising & recommending maintenance works
We\’re not just looking for someone who fits our team; we want to be a good fit for you too! We\’re looking for individuals who qualities such as:
- Previous experience as a Property Manager is essential for this role
- Great customer service.
- Resilience when working in a fast paced & demanding environment.
- Strong problem solving skills.
- Ability to priorities tasks & responsibilities.
At Thornley Groves, we believe in taking care of our people. That\’s why we offer some amazing perks and benefits through our engagement platform, LOMONDLife. Here\’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We\’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption & IVF.
- You\’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We\’ve got you covered with that important pension pot.
- We\’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too!
- Our company socials bring our people together. So work hard and then socialise even harder!
We\’re excited to offer these amazing benefits to our hardworking teams. It\’s our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
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Senior Property Relationship Manager employer: Thornley Groves
Contact Detail:
Thornley Groves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Relationship Manager
✨Tip Number 1
Familiarise yourself with the local property market in Chester. Understanding the nuances of the area will not only help you in conversations with potential landlords but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current and former employees of Thornley Groves or similar companies. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your problem-solving skills and resilience in fast-paced environments will resonate well with the hiring team.
✨Tip Number 4
Show enthusiasm for the perks and benefits offered by Thornley Groves. Being aware of their employee engagement platform and how it aligns with your values can set you apart as a candidate who truly appreciates what they offer.
We think you need these skills to ace Senior Property Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Property Manager. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of the role at Thornley Groves. Mention specific examples of how you've delivered exceptional customer service in the past.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills and your ability to prioritise tasks. Use bullet points to make these stand out, as they are key qualities the company is looking for.
Show Enthusiasm for Company Culture: Express your excitement about the benefits and values of Thornley Groves in your application. Mention how you align with their commitment to diversity, inclusion, and professional development.
How to prepare for a job interview at Thornley Groves
✨Showcase Your Property Management Experience
Make sure to highlight your previous experience as a Property Manager. Be prepared to discuss specific examples of how you've successfully managed properties, dealt with landlords, and provided exceptional customer service.
✨Demonstrate Strong Problem-Solving Skills
During the interview, be ready to share instances where you've faced challenges in property management and how you resolved them. This will show your resilience and ability to thrive in a fast-paced environment.
✨Emphasise Customer Service Excellence
Thornley Groves values great customer service, so be sure to convey your commitment to delivering an outstanding experience for both customers and landlords. Share any relevant experiences that showcase your customer service skills.
✨Prepare Questions About Company Culture
Since Thornley Groves places importance on being a good fit for both the team and the individual, prepare thoughtful questions about their company culture and values. This shows your genuine interest in becoming part of their dynamic team.
