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- Tasks: Lead lettings performance and deliver top-notch customer service in a vibrant team.
- Company: Join Thornley Groves, part of the UK's leading lettings network with a personal touch.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and support for professional development.
- Why this job: Be part of a dynamic culture that values teamwork, growth, and social impact.
- Qualifications: ARLA qualification required; strong team player with excellent customer feedback.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 28000 - 36000 £ per year.
Welcome to
Thornley Groves , where property is done personally. As part of Lomond, the UK\’s leading network of lettings and estate agencies, we\’re proud to have 10 offices and over 170 staff ready to assist our customers. With our team\’s extensive industry expertise and local knowledge, we\’re here to help people find, sell, and let their property. Now, we\’re happy to offer you an exciting opportunity to join our dynamic team as a
Lettings & Investment Manager . This is a full-time, permanent position located in Didsbury, Greater Manchester. This role offers a realistic
OTE of £35,000 – £40,000. Let\’s talk about the role, it involves Accountable for overall Branch Lettings Performance and meeting budget The figurehead in delivering exceptional customer service Becomes the ‘go to\’ person in the market place for BTL investors Motivates and develops their team and creates ‘A Great Place to Work\’ Acquires and maintains a leading market share position and with a significant margin A dynamic lister with an enviable track record for new managed business Supports the Regional Lettings Director on the direction of the Lettings business and assists in integrating PM and Sales teams We\’re not just looking for someone who fits our team; we want to be a good fit for you too!
We\’re looking for individuals who qualities such as: Excellent customer feedback/reviews but also trained and able to handle lettings complaints quickly avoiding formal escalation Can demonstrate evidence of a strong team player and lives company values of Great Place to Work and company behaviours. Passed ARLA qualification At Thornley Groves, we believe in taking care of our people. That\’s why we offer some amazing perks and benefits through our engagement platform, LOMONDLife.
Here\’s what you can look forward to: Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing and master your mental health. Our Employee Assistance Programme offers free counselling support sessions. Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday. Get the latest gadgets and appliances with our Smart Tech Scheme. We\’re committed to reducing our carbon footprint with our Cycle2Work Scheme. We offer enhanced Family Friendly Leave for maternity, paternity, adoption & IVF. You\’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles. Celebrate your loyalty with special days and celebrations for length of service. Planning for retirement? We\’ve got you covered with that important pension pot. We\’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career. And of course, we like to have a little fun too! Our company socials bring our people together. So work hard and then socialise even harder! We\’re excited to offer these amazing benefits to our hardworking teams. It\’s our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
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Lettings & Investment Manager employer: Thornley Groves
Contact Detail:
Thornley Groves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings & Investment Manager
✨Tip Number 1
Familiarise yourself with the local property market in Didsbury. Understanding the area’s trends, rental prices, and investment opportunities will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the lettings and investment sector. Attend local property events or join relevant online forums to connect with industry peers. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Thornley Groves values exceptional customer service, so being able to articulate your experiences will set you apart.
✨Tip Number 4
Research Thornley Groves' company culture and values. Understanding their commitment to being a 'Great Place to Work' will help you align your responses during interviews and show that you're a good fit for their team.
We think you need these skills to ace Lettings & Investment Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lettings & Investment Manager. Highlight your experience in lettings performance, customer service, and team motivation in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your track record in lettings, customer feedback, and any relevant qualifications like ARLA.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've delivered exceptional customer service and contributed to team success in previous positions.
Showcase Your Values: In your application, demonstrate how your personal values align with Thornley Groves' commitment to being a 'Great Place to Work'. Share examples of how you embody teamwork and inclusivity in your professional life.
How to prepare for a job interview at Thornley Groves
✨Showcase Your Customer Service Skills
As a Lettings & Investment Manager, exceptional customer service is key. Be prepared to share specific examples of how you've handled customer feedback and resolved complaints effectively in the past.
✨Demonstrate Team Leadership
Highlight your experience in motivating and developing teams. Discuss how you create a positive work environment and ensure that everyone is aligned with company values, especially the 'Great Place to Work' ethos.
✨Know the Market Inside Out
Research the local property market in Didsbury and be ready to discuss current trends, challenges, and opportunities. This will show your potential employer that you're proactive and knowledgeable about the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios related to lettings performance and team dynamics, and think about how you would approach these situations.
