Debt Recovery Manager in Manchester

Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK\’s leading network of lettings and estate agencies, we\’re proud to have 10 offices and over 170 staff ready to assist our customers. With our team\’s extensive industry expertise and local knowledge, we\’re here to help people find, sell, and let their property.

We are looking for a Debt Recovery Manager to lead our in-house debt recovery operations, overseeing both residential and commercial arrears. This is a hands-on leadership role for someone with a solid background in debt recovery, legal processes, and team management, ready to take full ownership of procedures, team performance, and stakeholder relationships.

The role involves:

• Managing a debt recovery team responsible for chasing unpaid rent from tenants and outstanding balances from businesses.
• Overseeing insurance claims for unpaid rent under Rent Guarantee or Legal Expenses policies.
• Working closely with solicitors to coordinate possession proceedings and progress legal claims.
• Attending court hearings or possession proceedings as required, including handling counterclaims and defences.
• Conducting or supervising debt recovery inspections and ensuring accurate reporting.
• Reviewing and improving existing debt recovery processes and implementing new procedures where necessary.
• Supporting team members with training, guidance, and oversight of complex or escalated cases.
• Responding to complaints professionally and efficiently, identifying root causes and learning outcomes.
• Building and maintaining positive relationships with landlords and external partners.

We are looking for someone who:

• Has substantial experience in debt recovery, ideally with both residential and commercial cases.
• Has a good working knowledge of possession procedures.
• Has proven leadership skills, with experience supporting or managing a team.
• Hass good written and verbal communication skills.
• Brings a proactive and process-driven mindset, with strong attention to detail.
• Can confidently handle court attendance and contribute to legal strategy.
• Is highly proficient in Microsoft Excel.
• Thrives in a busy, fast-paced environment and remains calm under pressure.

At Thornley Groves, we believe in taking care of our people. That\’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here\’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We\’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You\’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We\’ve got you covered with that important pension pot.
• We\’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We\’re excited to offer these amazing benefits to our hardworking teams. It\’s our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

This is an excellent opportunity for a debt recovery professional looking to step into a strategic and operational leadership role.

Join us and experience a workplace that truly values you. Apply today!