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- Tasks: Lead property management teams and implement strategies for customer satisfaction and retention.
- Company: Thornley Groves, a trusted name in Manchester's property market.
- Benefits: Valuable experience, leadership opportunities, and a supportive work culture.
- Other info: Join a dynamic workplace that values your contributions and offers growth.
- Why this job: Make a real impact in property management while fostering a high-performing team.
- Qualifications: Extensive leadership experience and deep knowledge of housing law and compliance.
The predicted salary is between 50000 - 65000 £ per year.
Welcome to Thornley Groves, a trusted name in property across Manchester. We are seeking an experienced and dynamic Regional Head of Property Management to lead our property management teams. The ideal candidate will bring strong leadership, deep knowledge of housing law and compliance, and a proven ability to drive team performance. This is a strategic and hands-on role, requiring excellent client management and a passion for fostering a high-performing, positive work culture.
Key Responsibilities:
- Retain and grow the OME.
- Lead the team and implement proactive management strategies to improve customer satisfaction and enhance landlord and tenant retention.
- Regularly review customer feedback/complaints to identify areas for improvement and implement strategies to address concerns.
- Provide strategic leadership and operational oversight to ensure the team is meeting and exceeding key performance metrics.
- Manage the Compliance & HMO/Licensing Team Leaders.
- Ensure the business is compliant with all compliance & HMO legislation in order to protect the business from associated penalties of non-compliance.
- Spearhead recruitment efforts to attract high-calibre candidates, with a focus on employing experienced hires who bring valuable expertise in property management and compliance.
- Ensure all team members have a deep understanding of HMO, licensing legislation, housing law and associated penalties.
- Maintain up-to-date knowledge of regulatory changes and integrate this into the team’s day-to-day operations.
- Take ownership of final responses to The Property Ombudsman (TPO) complaints.
- Ensure that the Heads of Property Management are meeting their objectives and responsibilities, offering the necessary support to drive success.
Key Skills & Qualifications:
- Extensive leadership experience in property management.
- In-depth knowledge of law, compliance, and relevant legislation.
- Proven track record of managing and developing high-performing teams.
- Strong management and communication skills.
- Excellent problem-solving abilities and a proactive mindset.
- ARLA Propertymark qualification (or equivalent) is essential.
- Strong organisational and time-management skills.
Join us and experience a workplace that truly values you. Apply today!
Regional Head of Property Management in Manchester employer: Thornley Groves Estate Agents
Contact Detail:
Thornley Groves Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Head of Property Management in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your knowledge of housing law and compliance. Share specific examples of how you've improved team performance or customer satisfaction in your previous roles.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to property management and compliance. Think about how you can demonstrate your leadership skills and problem-solving abilities through real-life scenarios. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in our Regional Head of Property Management.
We think you need these skills to ace Regional Head of Property Management in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Head of Property Management role. Highlight your leadership experience and knowledge of housing law, as these are key for us. Use specific examples that showcase your ability to drive team performance and improve customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for property management and how you can contribute to our positive work culture. Mention your strategic approach and any relevant achievements that align with the responsibilities outlined in the job description.
Showcase Your Compliance Knowledge: Since compliance is crucial for this role, make sure to highlight your understanding of HMO legislation and housing law. We want to see how you've successfully navigated compliance challenges in the past, so don’t hold back on those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Thornley Groves!
How to prepare for a job interview at Thornley Groves Estate Agents
✨Know Your Stuff
Make sure you brush up on housing law and compliance before the interview. Thornley Groves is looking for someone with deep knowledge in these areas, so be ready to discuss relevant legislation and how it impacts property management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved team performance or customer satisfaction, as this role requires strong leadership and a proactive approach.
✨Be Client-Focused
Demonstrate your ability to manage client relationships effectively. Have a few anecdotes ready that highlight your experience in handling complaints or feedback, and how you turned those situations into positive outcomes.
✨Stay Updated on Regulations
Thornley Groves values candidates who keep up with regulatory changes. Be prepared to discuss recent updates in housing law or compliance that could affect property management, showing that you're proactive and knowledgeable.