At a Glance
- Tasks: Manage tenancies from application to start date and liaise with tenants and landlords.
- Company: Join Thornley Groves, part of the UK's leading lettings network.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and professional development support.
- Other info: Diverse and inclusive workplace with fun company socials and career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the property industry.
- Qualifications: Previous estate agency experience is a plus; excellent communication skills are essential.
The predicted salary is between 26000 - 28000 £ per year.
Welcome to Thornley Groves, part of Lomond, the UK's leading network of lettings and estate agencies. We are happy to offer you an exciting opportunity to join our dynamic team as a Lettings Administrator. This is a full-time, permanent position located in Chester. The salary on offer has a realistic OTE range of £26,000-28,000 p.a dependent on experience.
Responsibilities:
- Administer the progression of a new tenancy from application to tenancy start date.
- Provide regular updates to internal and external stakeholders.
- Liaise with Tenants, Landlords and Contractors to ensure all maintenance works are carried out in a timely fashion and to an excellent standard.
- Maintain accurate file notes in our CRM system.
- Liaise with third party suppliers to provide and produce property reports.
We are looking for individuals with qualities such as:
- Previous estate agency industry experience is desirable.
- Passionate about the property industry and enjoys working in a fast-paced ever-changing environment.
- Excellent customer service skills and communicator.
- Must be comfortable having conversations on the phone.
Benefits:
- Our smart spending app gives you discounts at over 900 retailers.
- Wellbeing centre packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Employee Assistance Programme offers free counselling support sessions.
- Annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Smart Tech Scheme for the latest gadgets and appliances.
- Cycle2Work Scheme to reduce our carbon footprint.
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Special days and celebrations for length of service.
- Pension plan to support your retirement.
- Funding for your professional qualifications to reach your full potential and build your career.
- Company socials to bring our people together.
At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Lettings Administrator employer: Thornley Groves Estate Agents
At Thornley Groves, part of Lomond, we pride ourselves on being an exceptional employer that values our team members and their growth. Located in Chester, we offer a vibrant work culture with competitive salaries, comprehensive benefits including wellness resources, professional development funding, and a commitment to diversity and inclusion. Join us for a rewarding career where your contributions are celebrated and your potential is nurtured.
Contact Details:
Thornley Groves Estate Agents Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the property industry. You never know who might have a lead on a Lettings Administrator role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Thornley Groves and understand their values and services. Be ready to discuss how your experience aligns with their mission to redefine expectations in the lettings sector.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for clients in past roles. This will demonstrate your passion for the property industry and your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our dynamic team at Thornley Groves.
We think you need these skills to ace Lettings Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Administrator role. Highlight any relevant experience in the estate agency industry and showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the property industry and explain why you're a great fit for Thornley Groves. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills:As a Lettings Administrator, communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing or by mentioning experiences where you've excelled in customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Thornley Groves Estate Agents
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the lettings industry. Familiarise yourself with Thornley Groves and their services, especially how they stand out in the market. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Lettings Administrator, excellent communication is key. Prepare examples from your past experiences where you've successfully liaised with clients or resolved issues. Practising these scenarios can help you articulate your skills during the interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like managing tenant queries or coordinating maintenance work. Think through potential scenarios beforehand and outline your approach. This will demonstrate your problem-solving abilities and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
