At a Glance
- Tasks: Assist with client accounts, manage payments, and ensure accurate record-keeping.
- Company: Join Thornley Groves, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, professional development support, and competitive pay.
- Other info: Diverse and inclusive workplace with fun company socials.
- Why this job: Be part of a dynamic team making a real impact in property management.
- Qualifications: Excellent customer service skills and proficiency in Word & Excel.
The predicted salary is between 27000 - 33000 £ per year.
We believe great outcomes, begin with great people.
Welcome to Thornley Groves, where property is done personally.
As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers.
With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Client Accounts Assistant. This is a full‑time, permanent position based in Salford, Manchester.
Let's talk about the role. It involves
- Receipting rental payments to our system.
- Processing deposit returns to tenants.
- Account reconciliation and bookkeeping.
- Facilitating quarterly NRL Tax payments to HMRC.
- Bookkeeping and recording NRL landlords.
- Managing and submitting portfolio landlord reports.
- Ensuring building insurances are recorded correctly and facilitating payments to insurance brokers.
- Managing Service charge payments on behalf of the landlords.
- Responding to all Landlord queries for our South Manchester portfolio.
- Liaising with other departments within Property Management and the wider company with regard to the client account.
- Liaising with Government Deposit Schemes and Client Account Manager to add and release deposits correctly.
- Ensuring information required from tenants, landlords and outside agencies is detailed accurately on relevant database systems.
- Assisting with other areas of the Property Management Department as the business requires.
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Excellent Customer Service Skills
- Articulate thinker
- Great Communicator
- Word & Excel profficient
Here's what you can look forward to
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams.
It's our way of showing appreciation for your dedication.
At Thornley Groves, we value diversity and inclusion.
We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you.
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Client Accounts Assistant in Salford employer: Thornley Groves Estate Agents
Thornley Groves Estate Agents is an exceptional employer, offering a vibrant work culture in the heart of Altrincham. With a focus on employee growth, we provide funding for professional qualifications and a range of benefits including a smart spending app and counselling support, ensuring our team members feel valued and supported in their roles. Join us to be part of a dynamic team that prioritises exceptional customer service and fosters a collaborative environment.
Contact Details:
Thornley Groves Estate Agents Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Accounts Assistant in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thornley Groves Estate Agents. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thornley Groves Estate Agents before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Accounts Assistant in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thornley Groves Estate Agents:Your cover letter is your chance to shine! Tell us why you want to work at Thornley Groves Estate Agents specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thornley Groves Estate Agents!
How to prepare for a job interview at Thornley Groves Estate Agents
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
