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- Tasks: Lead property management teams and implement strategies for customer satisfaction and retention.
- Company: Thornley Groves, a trusted name in Manchester's property market.
- Benefits: Valued workplace culture with opportunities for professional growth.
- Why this job: Make a real impact in property management while leading a high-performing team.
- Qualifications: Extensive leadership experience and deep knowledge of housing law and compliance.
- Other info: Join a dynamic team focused on excellence and innovation in property management.
The predicted salary is between 50000 - 65000 £ per year.
Welcome to Thornley Groves, a trusted name in property across Manchester. We are seeking an experienced and dynamic Regional Head of Property Management to lead our property management teams. The ideal candidate will bring strong leadership, deep knowledge of housing law and compliance, and a proven ability to drive team performance. This is a strategic and hands-on role, requiring excellent client management and a passion for fostering a high-performing, positive work culture.
Key Responsibilities:
- Retain and grow the OME.
- Lead the team and implement proactive management strategies to improve customer satisfaction and enhance landlord and tenant retention.
- Regularly review customer feedback/complaints to identify areas for improvement and implement strategies to address concerns.
- Provide strategic leadership and operational oversight to ensure the team is meeting and exceeding key performance metrics.
- Manage the Compliance & HMO/Licensing Team Leaders.
- Ensure the business is compliant with all compliance & HMO legislation in order to protect the business from associated penalties of non-compliance.
- Spearhead recruitment efforts to attract high-calibre candidates, with a focus on employing experienced hires who bring valuable expertise in property management and compliance.
- Ensure all team members have a deep understanding of HMO, licensing legislation, housing law and associated penalties.
- Maintain up-to-date knowledge of regulatory changes and integrate this into the team’s day-to-day operations.
- Take ownership of final responses to The Property Ombudsman (TPO) complaints.
- Ensure that the Heads of Property Management are meeting their objectives and responsibilities, offering the necessary support to drive success.
Key Skills & Qualifications:
- Extensive leadership experience in property management.
- In-depth knowledge of law, compliance, and relevant legislation.
- Proven track record of managing and developing high-performing teams.
- Strong management and communication skills.
- Excellent problem-solving abilities and a proactive mindset.
- ARLA Propertymark qualification (or equivalent) is essential.
- Strong organisational and time-management skills.
Join us and experience a workplace that truly values you. Apply today!
Regional Head of Property Management in Bolton employer: Thornley Groves Estate Agents
Contact Detail:
Thornley Groves Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Head of Property Management in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities at Thornley Groves or elsewhere.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Thornley Groves, they value a positive work environment, so be ready to share how you can contribute to that vibe while leading your team.
✨Tip Number 3
Showcase your leadership skills during interviews. Be prepared to discuss specific examples of how you've driven team performance and improved customer satisfaction in your previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Thornley Groves team.
We think you need these skills to ace Regional Head of Property Management in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Head of Property Management role. Highlight your leadership experience and knowledge of housing law, as these are key for us. Use specific examples that showcase your ability to drive team performance and improve customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for property management and how you can contribute to our positive work culture. Mention your strategic approach and any relevant achievements that align with the responsibilities outlined in the job description.
Showcase Your Compliance Knowledge: Since compliance is crucial for this role, make sure to highlight your understanding of HMO legislation and housing law. We want to see how you've successfully navigated compliance challenges in the past and how you plan to keep us ahead of regulatory changes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team at Thornley Groves!
How to prepare for a job interview at Thornley Groves Estate Agents
✨Know Your Stuff
Make sure you brush up on housing law and compliance before the interview. Thornley Groves is looking for someone with deep knowledge in these areas, so be ready to discuss relevant legislation and how it impacts property management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved team performance or customer satisfaction, as this role requires strong leadership and a proactive approach.
✨Be Client-Focused
Demonstrate your ability to manage client relationships effectively. Thornley Groves values excellent client management, so come prepared with examples of how you've handled client feedback and resolved complaints in previous roles.
✨Stay Updated on Compliance
Familiarise yourself with the latest changes in compliance and HMO legislation. Being able to discuss how you keep your team informed and compliant will show that you're proactive and knowledgeable, which is crucial for this position.