Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to lead our dynamic team as a Department Head of Property Management. This is a full-time, permanent position located in Altrincham.
This role offers a basic salary of £55,000 OTE.
Key Responsibilities
- Taking ownership of the Property Management function across Altrincham and Fallowfield (Student), leading performance, culture and overall direction
- Setting and delivering KPIs across retention, renewals, rent reviews and income
- Monitoring performance through data and MI, identifying opportunities to drive improvement
- Leading and developing Team Leaders, Property Managers and Inspectors, supporting progression and high standards
- Acting as the escalation point for complex issues, complaints and key client relationships
- Driving growth through improved retention, customer experience and portfolio opportunities
- Providing clear reporting, insight and direction to senior leadership
We're not just looking for someone who fits our team; we want to be a good fit for you too!
Key Requirements
- Proven leadership experience within Property Management or Residential Lettings
- Ideally experience within Student Lettings
- Commercially minded, with experience driving performance, retention and growth
- A strong leader of teams and leaders, able to build and develop high-performing structures
- Confident handling complaints, client relationships and complex situations
- ARLA Qualified (or equivalent) strongly preferred
- Highly organised, with the ability to deliver in a fast-paced environment
Benefits & Perks
At Julian Wadden, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDLife. Here's what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption & IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard and then socialise even harder!
At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you.
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Department Head of Property Management in Altrincham employer: Thornley Groves Estate Agents
Thornley Groves is an exceptional employer located in the vibrant Manchester City Centre, offering a dynamic work environment for Lettings Negotiators. With a strong emphasis on employee growth, comprehensive training programmes, and a supportive team culture, we ensure that our staff are well-equipped to excel in their roles while enjoying a rewarding career. Join us to be part of a thriving agency that values your contributions and fosters professional development.
Contact Details:
Thornley Groves Estate Agents Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Department Head of Property Management in Altrincham
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Thornley Groves Estate Agents.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Thornley Groves Estate Agents? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Thornley Groves Estate Agents's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Department Head of Property Management role at Thornley Groves Estate Agents, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Thornley Groves Estate Agents
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Thornley Groves Estate Agents operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Thornley Groves Estate Agents. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Thornley Groves Estate Agents.
