At a Glance
- Tasks: Be the friendly face of our practice, guiding patients and managing enquiries.
- Company: Join Thornhills Medical Practice, a caring team dedicated to high-quality patient care.
- Benefits: Flexible hours, part-time or full-time options, and a supportive work environment.
- Other info: Opportunity for personal development and working in a dynamic team.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 37900 - 44962 £ per year.
Exciting Opportunity: Patient Services Advisor
Location: Thornhills Medical Practice, Kent. ME206QJ
Fixed Term: Long Term Absence Cover. Minimum 3 months
Starting: Immediate start
Hours: Part time / Full time considered. Various days and shifts Monday to Friday. 8am to 1pm / 1pm to 6pm / 1.30pm to 6.30pm. Occasional evenings/weekends
About the Role
Thornhills Medical Practice is seeking a friendly and reliable Patient Services Advisor to join our team to cover long term absence leave. This is a fixed term post for a minimum of 3 months and will continue thereafter until the permanent incumbent for this position returns. You'll be the first point of contact for patients, helping them access the right care and supporting our clinical and administrative teams.
Main duties of the job
- Welcoming and guiding patients to appropriate services
- Booking appointments and managing enquiries - in person, telephone and online
- Assisting the clinical team with administrative tasks
- Liaising with external agencies and multidisciplinary teams
- General reception and admin duties
Requirements:
- Excellent communication skills - oral and written
- Ability to work well in a team and adapt to change
- Experience in a GP surgery is desirable
Job responsibilities
- Ensure that patients and visitors enquiries are handled courteously, efficiently and confidentially
- Answer incoming calls in a friendly, polite and professional manner
- Consider the request, taking appropriate action or redirecting to other personnel as appropriate
- Take telephone messages, appointments details and home visit requests accurately and efficiently and enter details onto computer system as appropriate
- Signpost patients to the most appropriate service, seeking advice if this is not clear
- Assist patients with completion of their digital triage requests
- Action Digital Triage requests as per the triaging clinician
- Alert doctors to urgent concerns or outstanding telephone calls or visits, as appropriate
- Relay test results to patients
- Ensure that outstanding matters and information are handed over to colleagues at shift change
- Check prescription requests and ensure they are directed to the requested collection point
- Print off repeat prescriptions from computer as necessary
- Handle patients positive and negative feedback initially, seeking advice from or referring to Patient Services Supervisor or Assistant Practice Manager as appropriate
- Check own nhs.net email account frequently during shift and ensure that all messages are responded to and actioned promptly and as appropriate
- Check practice generic and reception nhs.net email accounts frequently during shift and ensure that all messages are responded to and actioned promptly and as appropriate
- Send, receive and record facsimile messages
- Be conversant and deal with procedure for new patients wishing to register with the practice
- Be conversant with online Patient Services and Care Navigation and record outcomes as appropriate
- Be responsible for security of the building if last person leaving
- Be conversant with Panic Alarm system and actupon this if necessary
- Attend and participate in team, staff meetings and other meetings as required
- Be fully conversant with patient services procedures and developments
- Ensure that filing, record keeping and distribution of documents and mail are undertaken efficiently and promptly
- Assist with sending out patient recall letters and other similar correspondence
- Ensure that patient services area, waiting room, consulting rooms, meeting rooms and outside areas in the immediate vicinity of the practice are clean and tidy, and that there is an adequate supply of stationery and other routine items available
- Ensure that noticeboards are kept up to date and that appropriate literature is displayed
- Arrange refreshments for doctors meetings and ensure that adequate supplies are available
- Ensure that kitchen areas are kept clean and tidy
- Arrange for photocopier and other equipment repairs to be carried out as soon as possible
- Contribute to a safe working environment
- Assist with mentoring/training new staff, as directed by Patient Services Supervisor or Assistant Practice Manager
- Any other ad hoc duties as required
Person Specification
Skills and Personal Qualities
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Personal Qualities
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Experience
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
Patient Services Advisor - GP Practice - Long Term Absence Cover in Aylesford employer: Thornhills Medical Practice
Thornhills Medical Practice is an exceptional employer that prioritises high-quality patient care and employee development. With a supportive work culture, flexible hours, and opportunities for personal growth, our team thrives in a friendly environment dedicated to making a difference in the community. Join us in Kent, where your contributions will be valued, and you will play a vital role in enhancing patient experiences.
Contact Details:
Thornhills Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor - GP Practice - Long Term Absence Cover in Aylesford
✨Get In Touch with Local Health Services
Start by reaching out to local hospitals, clinics, and care homes directly. They often have temporary nursing roles that may not be advertised online. Don’t hesitate to pop by for a quick chat or to ask about current openings!
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In the nursing field, flexibility is key, especially for temporary roles. Highlight your willingness to work different shifts and locations when applying through our website. This will make you more attractive to employers looking for quick cover!
We think you need these skills to ace Patient Services Advisor - GP Practice - Long Term Absence Cover in Aylesford
Some tips for your application 🫡
Highlight Your Skills in Patient Care:When applying for a temporary nursing role, make sure to spotlight your specific skills in patient care. This includes any training or certifications you've received, such as Basic Life Support (BLS) or specific nursing specialisations. We want to see how you've applied these skills in real-world situations, so share relevant experiences in your CV.
Reflect Your Adaptability:Temporary roles often require you to hit the ground running, so it’s essential to convey your adaptability. In your cover letter, mention examples of how you’ve quickly adjusted to new environments or challenges in patient care settings. This shows that you're ready to step in and provide support from day one!
Emphasise Availability and Flexibility:For temporary positions, your availability is key! Make sure to state your flexible working hours in your CV and cover letter so Thornhills Medical Practice knows when you're ready to jump in. This helps them see that you’re committed and prepared to meet their immediate needs.
Personalise Your Application for Thornhills Medical Practice:Finally, take the time to tailor your application for Thornhills Medical Practice specifically. Research their values and any recent initiatives they may have. Mention these in your cover letter to show that you’ve done your homework and are genuinely interested in working with them in patient care.
How to prepare for a job interview at Thornhills Medical Practice
✨Show Your Passion for Patient Care
As a temporary nursing role, it’s crucial to demonstrate your genuine passion for patient care. Talk to the interviewer about experiences where you went above and beyond for patients and how you handle emotional situations – this shows your soft skills are as strong as your technical knowledge.
✨Be Ready for Clinical Scenarios
Expect to face some clinical scenario questions during your interview. You might be asked how you would handle specific patient situations or emergencies. Brush up on your clinical skills and think through a few scenarios so you can talk through your thought process confidently.
✨Highlight Your Adaptability
Temporary roles often mean you're filling in where needed, so emphasise your adaptability during the interview. Share examples of times you’ve quickly adjusted to new teams or practices, which shows you can hit the ground running at Thornhills Medical Practice.
✨Emphasise Teamwork and Communication
In nursing, being a great team player is essential. Don't just talk about your individual achievements; share instances where you effectively collaborated with other healthcare professionals. This will show how you’ll fit into the team at Thornhills Medical Practice and contribute positively to patient care.
