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- Tasks: Be the friendly face of our community, welcoming visitors and providing top-notch service.
- Company: Join a respected not-for-profit organisation dedicated to exceptional care.
- Benefits: Earn £14.00 per hour with flexible part-time hours and potential for extension.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong customer service skills and IT literacy are essential.
- Other info: Immediate start available; perfect for students looking for meaningful work.
Location: Gosport, Hampshire, PO12 3BE
Salary: £14.00 per hour
Contract: Part time, temporary (until end of January 2026, with potential to extend)
Hours: 21 hours - Sunday 10am-4pm, Monday & Tuesday 9am-5pm
Russell Churcher Court is part of Thorngate Churcher Trust, a respected not-for-profit organisation recognised for providing exceptional care and a warm, community-minded environment for residents and their families.
We are urgently seeking a Temporary Receptionist to join our team and ensure our reception is consistently covered over the coming months. This is a vital role at the heart of our home, and we are looking for someone who can deliver an outstanding customer experience from the moment anyone walks through the door.
If you are friendly, organised, calm under pressure and confident in providing first-class service, we would love to hear from you. This role is available immediately, and we are looking to appoint as soon as possible.
As our Receptionist, you will be responsible for:
- Acting as the first point of contact for all visitors, callers and suppliers.
- Monitoring and controlling the safe movement of people entering and leaving the building.
- Supporting tours for prospective residents and their families when required.
- Encouraging visitors to leave feedback and signpost them to relevant review platforms.
- Building positive relationships with families and visitors to support a pleasant visiting experience.
- Listening to residents' queries and concerns, ensuring messages reach the correct team member promptly.
- Handling telephone enquiries professionally, including online and sending out brochures or information packs as needed.
- Liaising with housing, maintenance, accounts, IT and Head Office teams to support smooth day-to-day operations.
- Preparing letters, emails, notices, posters and other written communications.
- Maintaining accurate resident records, filing systems and documentation in line with Data Protection requirements.
- Managing incoming and outgoing mail each day.
- Ordering name badges, stationery, cleaning supplies and other items.
- Providing administrative support to the Registered Manager and senior team.
In order to be successful in this role, it's essential that you have / be:
- Experienced receptionist with strong customer service skills
- IT literate, confident with Microsoft Office and Outlook
- Excellent written and verbal communication
- Patience and empathy when dealing with residents and families
- Calm under pressure
- Polite, self-confident and professional
- A proactive team player
- Reliable, hard-working and committed to delivering a positive experience for all
- Willingness to learn and attend training
- Able to use initiative and comfortable deputising for the Care Manager if required
It would be great if you had:
- Office / administration qualification
- Experience working in a residential care environment, particularly with residents living with dementia
Thorngate Churcher Trust is an equal opportunities employer and welcomes applications from suitably qualified people from all sections of the community.
If you're an organised, compassionate and confident communicator who enjoys helping others and you're ready to support a valued community we'd love to hear from you.
Click APPLY today! We urgently need to appoint someone into this position. The role is currently expected to run until January 2026, with the possibility of extension.
Temporary Receptionist (Part Time) - Immediate Start in Gosport employer: Thorngate Churcher Trust
Contact Detail:
Thorngate Churcher Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Receptionist (Part Time) - Immediate Start in Gosport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thorngate Churcher Trust. Understanding their values and mission will help you connect with them during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling enquiries and managing visitors, which is key for making a great first impression.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the role seriously.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the quickest way to get noticed, and we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Temporary Receptionist (Part Time) - Immediate Start in Gosport
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and organised side. Remember, this role is all about delivering a warm customer experience.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience as a receptionist and any customer service skills that match what we’re looking for. This will help us see why you’d be a great fit for our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be handling enquiries and written communications in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Thorngate Churcher Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Temporary Receptionist. Familiarise yourself with the key tasks mentioned in the job description, like handling enquiries and managing records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing an outstanding customer experience, be prepared to share examples from your past where you've excelled in customer service. Think of specific situations where you handled difficult queries or made someone's day better – this will highlight your suitability for the position.
✨Practice Calmness Under Pressure
As a receptionist, you'll need to stay calm and organised, especially during busy times. Consider practising some scenarios where you might face challenges, like dealing with multiple visitors at once. This will help you convey your ability to handle pressure effectively during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the environment is the right fit for you.