Cleaner/Relief Warden (housing team) in Gosport

This is a dual‑role position combining regular cleaning duties (10 hours per week) with occasional zero‑hours Relief Warden cover as required. The post holder will ensure high standards of cleanliness within communal areas and provide housing management and resident support services during periods of warden absence, in accordance with Trust policies and procedures.

Part 1: Cleaner – 10 hours per week

• Maintain a high standard of cleanliness in all communal areas, including laundry rooms, refuse areas, and shared facilities.
• Work safely at all times, adhering to Health and Safety requirements and COSHH Regulations, including the correct use, storage, and maintenance of cleaning materials.
• Order, receive, maintain and control cleaning supplies in consultation with the Warden.
• Report any hazards, damage or maintenance issues observed during cleaning duties.
• Comply with all Trust policies, particularly those relating to Health and Safety and Data Protection.
• Attend training as required to ensure the highest standard of service delivery.

Part 2: Relief Warden – zero hours (as required)

Housing and Building Management

• Provide cover across Trust schemes as required, ensuring continuity of service to residents.
• Show prospective residents vacant accommodation and respond to queries to support timely lettings.
• Ensure buildings are secure, including management of keys and access for contractors and agencies.
• Monitor the condition of buildings, communal areas, furniture and equipment, reporting repairs and maintenance needs.
• Carry out required safety checks, including fire alarms, smoke alarms, call points and emergency lighting.
• Monitor and report the quality of work carried out by contractors.
• Liaise with Wardens and the Housing and Support Manager to ensure effective handover of housing matters.
• Assist with routine housing‑related clerical duties as directed.

Resident Support

• When on duty or on standby, respond promptly to emergency calls, summoning appropriate services or family members and keeping next of kin informed.
• Check daily on residents, offering minimal but appropriate support and arranging short‑term assistance where residents are temporarily incapacitated.
• Encourage resident independence while reporting concerns regarding increasing frailty to the Housing and Support Manager.
• Assist with or facilitate resident social activities where required.

Records and Confidentiality

• Maintain accurate records, including daily diaries, inventories and resident records.
• Ensure compliance with Data Protection legislation and the Trust’s confidentiality policy.

General Responsibilities (both Roles)

• Always comply with the Trust’s policies and procedures, particularly those relating to Health and Safety, Data Protection and confidentiality.
• Attend training and development activities as required by the Trust.
• Undertake any other reasonable duties commensurate with the role as required.

The purpose of this job description is to focus attention on the most important aspects of the job-holder’s role. It is not intended to be a complete list of the duties; therefore, it is to be expected that the day to day performance of the job will include tasks not listed above. The list of duties for which the job-holder is responsible may reasonably be varied at the discretion of the Trust.

Thorngate Churcher Trust is an equal opportunities employer and welcomes applications from suitable qualified people from all sections of the community.