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For Companies At a Glance
- Tasks: Provide excellent customer service and admin support in a friendly environment.
- Company: Join a professional team dedicated to client satisfaction.
- Benefits: Enjoy 31 days holiday, pension, and unique perks like birthday off.
- Why this job: Make a real difference by welcoming visitors and supporting your team.
- Qualifications: Strong people skills and experience in customer-facing roles preferred.
- Other info: Flexible part-time hours with opportunities for personal growth.
The predicted salary is between 12000 - 18000 £ per year.
This is a permanent but part-time position working Monday to Friday 10.00am to 4.00pm (with an unpaid lunch break of 30 minutes).
Overview
To ensure a professional and excellent level of customer service is maintained, contributing to the overall experience of visitors and callers to the business. Provide secretarial and admin support to other departments by preparing correspondence and documents through digital dictation in connection with a varied caseload to enable the team to operate at optimum efficiency and in a professional and efficient manner, meeting with clients' needs whilst contributing to the overall cost-effective management and success of the departments.
Qualifications and Experience
- Excellent people skills
- Proven experience in a FOH/customer facing role, or dealing with members of the public face to face would be advantageous
- Previous secretarial and typing experience (desired)
- Excellent IT skills to include the use of Proclaim (training can be provided), BigHand/Diktamen and BundleDocs (training can be provided)
- Fast accurate digital typing skills to a high level and use a high degree of self-management and initiative
- Understanding of legal terminology (desired)
- Strong computer skills in Outlook, Word and Excel
- Educated to GCSE level or equivalent
Department Specific Requirements and Personal Qualities
- Maintain a professional, polite and friendly manner at all times, particularly in front of visitors
- Undertaking other duties of a reasonable nature which may be requested from time to time
- Experience of liaising with clients both in person and on the telephone in a professional and friendly manner
- Responding to emails and returning client calls in a reasonable timeframe
- Excellent and accurate communication skills
- Willingness to assist and help visitors and staff alike
- Calm, reassuring approach and attitude towards clients and staff
- Sensitive and empathic nature
- Discreet when dealing with clients as required
- Ensure the confidentiality of all firm and clients documentation and information
Job Specific Duties
- Welcoming all visitors and providing a warm, friendly reception
- Co-ordinating meeting room bookings and appointments where required, and ensuring that meeting rooms are tidy, well-stocked, and that guests are served refreshments or anything else they may need
- Providing cross-department support as required, such as typing using digital dictation, using Proclaim, Bundledocs and BigHand/Diktamen
- Completing standard forms
- Photocopying and document collation
- Preparing file notes
- General administration duties and provide support to other secretaries
- Dealing with routine incoming post/emails
- Ability to work to tight deadlines, work under pressure and remain focused
- A pleasant and positive manner in dealing with colleagues
- An ability to self-report where mistakes/errors have occurred on any case, for any reason, to the Practice Manager
- Managing all matters pertaining to Reception and office appearance to an exceptionally high standard
- Prioritise tasks in line with Fee earner requirements
- Ensure compliance with Data Protection and any other compliance requirements in person and on the telephone
- Plus, any other duties as reasonably requested by Management
Job Specific Skills and Competencies/Personal Qualities
- An excellent professional working manner
- Excellent organisational and administration skills
- Excellent interpersonal skills
- Ability to communicate on all levels and to maintain confidentiality of information at all times
- Driven and organised
- Strong prioritisation skills and ability to manage own workload
- Ability to work flexibly with a positive attitude
- To have the ability to work as a member of a team
Employee Benefits
- 31 days holiday including bank holidays, increasing with length of service
- Birthday day off
- Pension 5% (salary sacrifice if eligible)
- Westfield Healthcare Cash Plan
- Death in Service benefit
- Gifted holidays at Christmas
- Staff discount
- Star of the Month (an additional day off)
Whaley Bridge FOH Secretarial Admin in Macclesfield employer: Thorneycroft Solicitors
Contact Detail:
Thorneycroft Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Whaley Bridge FOH Secretarial Admin in Macclesfield
✨Tip Number 1
Get to know the company! Research Whaley Bridge and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and admin roles. Think about your past experiences and how they relate to the skills they're looking for, like excellent communication and organisation.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable when you go for your interview. A smart appearance can set the tone for a positive interaction.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Whaley Bridge FOH Secretarial Admin in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any secretarial skills you have, as these are key for us at StudySmarter.
Show Off Your IT Skills: Since we use specific software like Proclaim and BigHand, mention any relevant IT skills you have. If you’re familiar with similar tools, let us know! We love a tech-savvy applicant.
Be Professional and Friendly: In your application, convey your ability to maintain a professional yet friendly manner. This is super important for the role, so share examples of how you've done this in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Thorneycroft Solicitors
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the FOH/Secretarial/Admin position. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your People Skills
Since this role involves a lot of interaction with clients and visitors, be prepared to demonstrate your excellent people skills. Think of examples from your past experiences where you’ve successfully handled customer queries or provided exceptional service. This will highlight your suitability for the role.
✨Brush Up on Your IT Skills
The job mentions specific software like Proclaim and BigHand/Diktamen. If you have experience with these or similar tools, be ready to discuss it. If not, show your willingness to learn and adapt quickly to new technologies, as this is crucial for the role.
✨Practice Professional Communication
Given the emphasis on communication skills, practice how you articulate your thoughts clearly and professionally. You might even want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as confident and composed during the actual interview.
