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- Tasks: Support our European and UK IT dealer network with order processing and customer enquiries.
- Company: Join Thorne and Wait, a dynamic company focused on excellent customer service.
- Benefits: Gain international experience, develop your skills, and enjoy a supportive work culture.
- Why this job: Be the key contact for international partners and make a real impact in customer service.
- Qualifications: Fluent in German and English, with strong organisational and communication skills.
- Other info: Opportunity for occasional international travel and career growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Thorne and Wait are recruiting for an International Customer Services Executive. We are looking for an organised, proactive, and customer-focused individual to support our European and UK IT dealer network. This role is key to maintaining strong relationships, ensuring smooth order processing, and delivering excellent service across multiple markets. Fluent German (written and spoken) is essential, as you will regularly liaise with German-speaking partners by phone and email. Occasional international travel may be required.
Key Responsibilities
- Manage end-to-end order processing, including updates, shipment coordination, and issue resolution.
- Act as a key contact for international IT dealers in Germany and the UK.
- Handle customer enquiries on products, pricing, availability, and logistics.
- Work closely with internal teams to meet customer expectations.
- Process returns, warranties, and maintain accurate CRM/ERP records.
Skills & Experience
- Fluent German and English essential.
- Strong organisational and communication skills.
- Customer service or order management experience preferred.
- Confident learning and communicating technical product information.
- Detail-oriented, proactive, and comfortable using Microsoft Office and CRM/ERP systems.
If you are customer-driven, adaptable, and enjoy working in a fast-paced international environment, we would love to hear from you.
International Customer Services Executive employer: Thorne and Wait
Contact Detail:
Thorne and Wait Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Customer Services Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace International Customer Services Executive
Some tips for your application 🫡
Show Off Your Language Skills: Since fluent German is a must, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both German and English, so don’t hold back!
Tailor Your Experience: When detailing your previous roles, focus on your customer service or order management experience. We’re looking for organised and proactive individuals, so share specific examples that showcase your skills in these areas.
Be Detail-Oriented: In this role, attention to detail is key! Make sure your application is free from typos and clearly structured. We appreciate candidates who take the time to present their information neatly and accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Thorne and Wait
✨Brush Up on Your German
Since fluent German is essential for this role, make sure to practice your language skills before the interview. Prepare to answer questions in German and even consider doing a mock interview with a friend or colleague who speaks the language.
✨Know the Company Inside Out
Research Thorne and Wait thoroughly. Understand their products, services, and the markets they operate in. This will not only help you answer questions confidently but also show your genuine interest in the company and the role.
✨Showcase Your Organisational Skills
As an International Customer Services Executive, you'll need to demonstrate strong organisational abilities. Be ready to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Prepare for Technical Questions
Since the role involves communicating technical product information, brush up on any relevant technical knowledge. Be prepared to explain how you would handle customer enquiries about products and logistics, showcasing your problem-solving skills.
