At a Glance
- Tasks: Lead a dedicated team to deliver exceptional, person-centred care for individuals with diverse needs.
- Company: Join Acacium Group, a leading global healthcare partner focused on compassionate care.
- Benefits: Enjoy competitive pay, wellbeing perks, and opportunities for personal and professional growth.
- Other info: Inclusive workplace welcoming diverse backgrounds and flexible working options.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Management experience in care settings and a passion for supporting individuals with disabilities.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional care and empowering individuals to live a safe and fulfilling life? We’re looking for a Service Manager to lead and support our dedicated team in delivering exceptional, person‑centred care for an individual with ADHD, FASD, learning disability and PTSD. Acacium Group are a leading global healthcare delivery partner. Part of Acacium Group, Thornbury Community Services are a team of exceptional and conscientious nurses and care staff with high-quality care as their number one priority. This enables us to deliver the best complex care at home or in the community, 24/7 or whenever our service users need it. With compassion, integrity and dedication, we help empower people to achieve personal aspirations, as well as providing care tailored to their needs. Making a positive difference to our client’s lives is our passion and it’s this that sets us apart.
About the Role
- Provide day‑to‑day leadership of the home and staff team, ensuring staffing levels, skill mix and maintaining a structured, calm and predictable environment tailored to the young person’s needs.
- Act as the designated safeguarding lead, ensuring all safeguarding concerns and incidents are responded to and escalated.
- Lead and embed a planned transition approach as the young person approaches 18, gradually shifting practice from child‑based frameworks toward adult models of care.
- Oversee person‑centred care planning informed by trauma, attachment and psychological formulation, ensuring behaviour support, safety plans and interventions are proportionate, reviewed and ethically sound.
What You’ll Bring
- Strong leadership, coaching and relationship building.
- Ability to make autonomous decisions, prioritise workload, and coordinate teams.
- Compassionate, person‑centred, and committed to improving lives.
- Your work will directly shape decisions that improve our services.
- You’ll help us maximise value by ensuring data quality.
- You’ll be part of a supportive team where new ideas are welcomed.
- You’ll have opportunities to learn, grow, and develop your skills.
Experience and Qualifications We’re Looking For
- Management experience within homes or community-based services with a leadership/management qualification.
- Experience supporting individuals with learning disabilities, autism, mental health needs, or physical disabilities.
We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age‑friendly and disability‑confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.
Service Manager in Gateshead employer: Thornbury Community Services
Acacium Group is an exceptional employer dedicated to delivering high-quality, person-centred care in a supportive and inclusive environment. As a Service Manager, you will lead a compassionate team focused on empowering individuals with complex needs, while benefiting from extensive employee growth opportunities, wellbeing initiatives, and recognition programmes that celebrate your contributions. Join us in making a meaningful difference in the lives of those we serve, all within a culture that values diversity and promotes personal development.
Contact Details:
Thornbury Community Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Gateshead
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Thornbury Community Services.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Thornbury Community Services!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Thornbury Community Services, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Thornbury Community Services or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager in Gateshead
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Thornbury Community Services:Before hitting send, make sure to tailor your application specifically to Thornbury Community Services! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Thornbury Community Services
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
