At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a memorable stay.
- Company: Thornbury Castle, a unique Tudor hotel offering 5* experiences.
- Benefits: Competitive pay, holiday perks, training opportunities, and discounts.
- Other info: Enjoy career growth, recognition programmes, and a complimentary stay after probation.
- Why this job: Join a historic castle and create unforgettable moments for guests.
- Qualifications: Strong communication skills and a team-oriented mindset.
The predicted salary is between 26400 - 26400 £ per year.
Relais & Chateau at Thornbury Castle are seeking a Hotel Porter to join our professional and hardworking Front of House team. You will be working in a unique and beautifully restored Castle creating truly memorable and impressive 5* experiences for our guests.
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently undergone a multi-million pound refurbishment program, bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar, and two unique meeting and conference spaces.
Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
Job Description:
- £12.71 per hour
- Permanent position
- Zero hours contract
- Full flexibility required Monday - Sunday
- Greeting guests arriving at the hotel
- Assisting with handling guests’ luggage
- Helping to escort guests to their rooms
- Answering any guest queries, directing them to the correct department where necessary
- Helping to keep guest and public areas clean and tidy
- Working closely with other staff to ensure the safety of guests
- Assisting with room deliveries such as room service or extra amenities
Qualifications:
- Strong interpersonal and communication skills
- Ability to be a reliable team member
Additional Information:
- An additional share of the service charge and tips every month
- 28-days holiday including bank holidays
- An additional paid day off on your birthday
- Complimentary stay at the castle after 3 months probation period successfully passed
- Training programs via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programmes
- Career development programmes
- Uniform and meals provided whilst on duty and free parking
Hotel Porter in Thornbury employer: Thornbury Castle
Relais & Chateau at Thornbury Castle offers an exceptional working environment where employees can thrive in a unique and historic setting. With a commitment to refined hospitality, the company provides extensive training opportunities, flexible working hours, and generous benefits including a share of service charge, complimentary stays, and career development programmes. Join our dedicated team and be part of creating memorable experiences for guests in a beautifully restored Tudor Castle.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Porter in Thornbury
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Thornbury Castle's unique features and services. This way, when you chat with guests, you can share your enthusiasm and knowledge, making their experience even more memorable.
✨Tip Number 2
Network like a pro! Connect with current staff or alumni from your school who might have insights about working at Thornbury Castle. They can give you the lowdown on what it’s really like and maybe even put in a good word for you!
✨Tip Number 3
Practice your communication skills! As a Hotel Porter, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you’re ready to provide that refined hospitality we pride ourselves on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us, making it easier to land that dream job at Thornbury Castle.
We think you need these skills to ace Hotel Porter in Thornbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Porter role at Thornbury Castle. Highlight any relevant experience or skills that align with our goal of delivering refined and personalised hospitality. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our Front of House team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our unique team at Thornbury Castle. We can’t wait to hear from you!
How to prepare for a job interview at Thornbury Castle
✨Know the Castle Inside Out
Before your interview, take some time to research Thornbury Castle. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress the interviewers but also help you answer questions about how you can contribute to creating memorable experiences for guests.
✨Show Off Your Interpersonal Skills
As a Hotel Porter, you'll be the first point of contact for guests. Practice showcasing your strong communication skills during the interview. Think of examples where you've successfully interacted with customers or resolved issues, as this will demonstrate your ability to provide refined and personalised hospitality.
✨Dress the Part
Since you'll be working in a 5-star environment, make sure to dress smartly for your interview. A polished appearance reflects your understanding of the hotel's standards and shows that you take the opportunity seriously. Aim for a professional yet approachable look.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like for a Hotel Porter. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
