At a Glance
- Tasks: Support the Food & Beverage Operations Manager and ensure exceptional guest experiences.
- Company: Thornbury Castle, a unique Tudor Castle hotel offering refined hospitality.
- Benefits: Competitive salary, holiday perks, complimentary stays, and training opportunities.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Join a prestigious team in a stunning castle and elevate your hospitality career.
- Qualifications: Experience in high-end dining and a passion for delivering excellence.
The predicted salary is between 30000 - 33000 £ per year.
Relais & Chateau at Thornbury Castle are seeking an Assistant Restaurant Manager to join our hard working and professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5* experiences for our guests.
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces. Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life.
Full time permanent position 40 hours per week, mainly evening shifts and weekend availability required.
- Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 80 people).
- Take accountability for all F&B operations in the absence of the F&B Operations Manager.
- Service experience at 2/3 rosette level.
- Make sure the operation procedures are in place and maintained, monitored and actioned to Relais and Chateaux / Rosette standard.
- Answer all queries about the menu, including the drinks menu, and make suggestions.
- Take ownership of guests’ requirements and food allergies.
- Handle guest queries and complaints in a professional, calm and positive manner.
- Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.
- Assist the F&B Operations Manager with rotas, recruitment and staff management within the department.
- Supervise work in the department at all levels.
- Develop and train new and existing staff on hotel standards and procedures.
- Make sure the financial and HR procedures are in place and maintained in the department.
£30,000/year + Additional share of the service charge and tips paid every month (approx. £2-3K per year).
Qualifications:
- Eligible to work in the UK. No visa sponsorship required.
- Previous experience working in a Relais & Châteaux property or AA Rosette-awarded restaurant is highly desirable.
- Strong knowledge of classic cocktails, wines, and spirits, with a relevant professional qualification preferred.
- Impeccable personal presentation and a professional, polished appearance.
- A dedicated team player with excellent communication and interpersonal skills.
- Calm, composed, and mature under pressure, with a positive and proactive attitude.
- A genuine passion for hospitality, with enthusiasm and flair for delivering exceptional guest experiences.
- Driven, ambitious, and committed to achieving excellence at the highest level of the industry.
Additional Information:
- 28 days holiday including bank holidays.
- An additional paid day off on your birthday.
- Complimentary stay at the Castle after 3 months’ probation period successfully passed.
- Training programs via internal & external professionals and access to online training facilities.
- Staff and family rates on hotel accommodation and discounts on food and beverage.
- Recognition programmes.
- Uniform and meals provided whilst on duty and free parking.
Assistant Restaurant Manager (must be eligible to work in the UK) in Thornbury employer: Thornbury Castle
Relais & Chateau at Thornbury Castle is an exceptional employer, offering a unique opportunity to work in a beautifully restored Tudor Castle that provides a truly memorable 5* experience for guests. With a strong focus on refined and personalised hospitality, employees benefit from comprehensive training programmes, generous holiday allowances, and a supportive work culture that values teamwork and excellence. Located just 20 minutes from Bristol, staff enjoy not only competitive salaries but also perks such as complimentary stays and discounts, making it a rewarding place to grow your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Restaurant Manager (must be eligible to work in the UK) in Thornbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thornbury Castle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thornbury Castle
Don't be shy about reaching out to Thornbury Castle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Restaurant Manager (must be eligible to work in the UK) in Thornbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thornbury Castle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thornbury Castle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
