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- Tasks: Welcome guests, assist with luggage, and provide information about the hotel and local activities.
- Company: Join a historic castle hotel that values hospitality and guest experience.
- Benefits: Enjoy flexible hours, paid time off on your birthday, and discounts on accommodation and food.
- Why this job: Be part of a unique environment, meet diverse people, and gain valuable hospitality experience.
- Qualifications: Full driving license and strong IT skills; experience with Opera Front Office System is a plus.
- Other info: Part-time role with 16 hours a week, predominantly night shifts from 11pm to 7am.
We are seeking an enthusiastic, warm and friendly professional with a passion for the hospitality industry and ideally a keen interest in history.
Be the first person to welcome our guests into the hotel and be ready to make that unique first impression with confidence.
- Assist guests with their luggage and escort them to their rooms using the original stone, spiral staircases.
- Provide guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area.
- Cover the switchboard and be able to make/adjust room and restaurant bookings.
- Run End of Day reports and create any other ad hoc reports as required.
- Assist with food and drink requests during the night.
- Complete security checks of the property including walking around the premises as well as monitoring the security cameras.
- Assist across other departments, helping to set up for the following day, including assisting with some basic cleaning tasks.
- Be an excellent communicator and listener with a creative and positive attitude and the ability to address any of our guests' requirements.
Qualifications:
- You will hold a full driving license and assist guests with parking their cars.
- Strong IT skills - some experience of Opera Front Office System is desirable.
Additional Information:
- £12.42 per hour.
- Part-time permanent position, 16 hours a week contract with the opportunity to do additional shifts/hours and covering holidays.
- The role is predominantly shifts between the hours of 11pm to 7am.
- An additional share of the service charge every month.
- 28 days holiday including bank holidays - pro rated.
- A paid day off on your birthday.
- Complimentary stay at the Castle after 3 months' probation successfully passed.
- Training programs (internal and via external professionals) and access to online training facilities.
- Staff and family rates on hotel accommodation and discounts on food and beverages.
- Recognition programs.
- Uniform and free parking provided.
Night Auditor - Part Time employer: Thornbury Castle
Contact Detail:
Thornbury Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor - Part Time
✨Tip Number 1
Familiarise yourself with the history of the castle and its surroundings. This knowledge will not only impress your interviewers but also help you engage with guests more effectively, making their experience memorable.
✨Tip Number 2
Practice your communication skills by role-playing different guest scenarios with friends or family. This will prepare you to handle various situations confidently and showcase your warm and friendly personality during the interview.
✨Tip Number 3
Get comfortable with basic IT systems, especially if you can access a demo of the Opera Front Office System. Being able to demonstrate your tech-savviness will set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for the hospitality industry by discussing any relevant experiences or customer service roles you've had. Highlighting your passion will resonate well with the hiring team and reflect your commitment to providing excellent guest experiences.
We think you need these skills to ace Night Auditor - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry. Emphasise any roles where you provided excellent customer service or worked in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospitality industry. Mention your interest in history and how it aligns with the hotel's unique character.
Highlight Communication Skills: Since the role requires excellent communication, provide examples in your application of how you've effectively communicated with guests or colleagues in past positions.
Showcase Flexibility and Teamwork: Mention your ability to assist across departments and your willingness to take on various tasks. This shows that you're adaptable and a team player, which is crucial for this position.
How to prepare for a job interview at Thornbury Castle
✨Show Your Enthusiasm for Hospitality
Make sure to express your passion for the hospitality industry during the interview. Share any relevant experiences that highlight your enthusiasm and how you enjoy making guests feel welcome.
✨Demonstrate Excellent Communication Skills
As a Night Auditor, you'll need to communicate effectively with guests and team members. Practice clear and confident communication, and be ready to provide examples of how you've successfully handled guest inquiries or concerns in the past.
✨Familiarise Yourself with the Hotel's History
Since the role involves sharing information about the castle, take some time to learn about its history and unique features. This will not only impress your interviewers but also prepare you for engaging conversations with guests.
✨Prepare for Technical Questions
Given the requirement for strong IT skills, be prepared to discuss your experience with systems like Opera Front Office System. If you're not familiar with it, consider researching similar systems to demonstrate your willingness to learn.
