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- Tasks: Support mission-critical systems and provide advanced troubleshooting in a dynamic IT environment.
- Company: Join a high-impact programme transforming UK Defence operations.
- Benefits: 25 days annual leave, pension contributions, health cashback plan, and personal development opportunities.
- Other info: Work on-site in Corsham and collaborate with multi-disciplinary teams.
- Why this job: Make a real impact in a nationally significant defence programme with cutting-edge technology.
- Qualifications: Experience at SFIA Level 3 in Service Desk or IT Support environments required.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced Service Desk Analyst ready to support mission-critical systems at the heart of UK Defence operations? This is a unique opportunity to join a high-impact programme delivering next-generation deployable IT services to support operations both in the UK and overseas.
About the Programme
The programme is transforming the MOD’s deployable IT capability across Land and Maritime domains. It is replacing legacy CIS services with a modern, secure, and resilient in-house solution designed to meet the demands of frontline operations. A core element of this transformation is the delivery of robust Through Life Support (TLS) services—ensuring systems remain operational, secure, and fully supported in dynamic and often challenging environments.
The Role
As a Service Desk Analyst (SFIA Level 3), you’ll play a vital role within a Level 3 / Level 4 Service Operations environment, supporting a high-profile Service Desk and Resolver Group function. You will:
- Act as a key point of contact for incidents, service requests, and operational issues
- Provide advanced troubleshooting and resolution across complex IT environments
- Support Level 3 and Level 4 Service Desk operations within a secure on-premise environment
- Collaborate with engineering teams and resolver groups to ensure swift issue resolution
- Contribute to maintaining service performance, availability, and security standards
- Support software updates, patch testing, and ongoing service improvements
What We’re Looking For
- Proven experience operating at SFIA Level 3 within Service Desk or IT Support environments
- Strong incident management and problem-solving skills
- Experience working in complex, secure, or highly regulated IT environments
- Ability to work on-site in Corsham full-time
- Strong communication skills and ability to work within multi-disciplinary teams
- Good MS Windows knowledge
Important Note
Due to the nature of this work, candidates must be eligible for appropriate UK security clearance. All applicants must hold the Right to Work in the UK and already possess, or be eligible to obtain, a high level of National Security Clearance. Due to the nature of our business, your nationality, previous nationalities, and country of birth may influence the types of roles for which you are eligible.
Why Join?
- Be part of a nationally significant defence programme
- Work in a highly secure, technically advanced environment
- Opportunity to develop skills in complex, large-scale infrastructure
- 25 days Annual Leave (plus Bank Holidays)
- Employer Pension Contributions
- Group Life Insurance
- Dental & Health Cashback Plan
- Wellbeing Services (includes GP, Physio and Savings Benefits)
- Thorn Wellbeing Support Contribution
- Employee Referral Scheme
- Supported Training & Personal Development Opportunities
If you have the expertise to support this requirement and are eager to make an impact in a critical role, please apply today!
Service Desk Analyst (L3), in Corsham employer: Thorn SDS
Contact Detail:
Thorn SDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst (L3), in Corsham
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the specific challenges faced in Service Desk environments. Show us you know your stuff and can handle those complex IT issues with ease!
✨Tip Number 3
Don’t just wait for job postings—be proactive! Keep an eye on our website and apply directly. It shows initiative and helps you get noticed faster.
✨Tip Number 4
Practice your communication skills! Being able to explain technical issues clearly is key in this role. Try mock interviews with friends or use online resources to refine your pitch.
We think you need these skills to ace Service Desk Analyst (L3), in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Desk Analyst, especially at SFIA Level 3. We want to see how your skills match the job description, so don’t be shy about showcasing your incident management and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience in complex IT environments and how you can contribute to maintaining service performance and security standards.
Showcase Your Communication Skills: Since you'll be working in multi-disciplinary teams, it's crucial to demonstrate your strong communication skills. In your application, give examples of how you've effectively collaborated with others to resolve issues or improve processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of a nationally significant defence programme!
How to prepare for a job interview at Thorn SDS
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around incident management and troubleshooting in complex IT environments. Familiarise yourself with the specific technologies and systems mentioned in the job description, as this will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled challenging incidents in the past. Think about times when you had to collaborate with engineering teams or resolver groups to resolve issues quickly. This will demonstrate your ability to work effectively under pressure.
✨Communicate Clearly
Strong communication skills are key for a Service Desk Analyst. Practice explaining complex technical issues in simple terms, as you may need to do this for non-technical stakeholders. Being able to articulate your thoughts clearly can set you apart from other candidates.
✨Understand the Security Clearance Process
Since this role requires a high level of National Security Clearance, be prepared to discuss your eligibility and any relevant background information. Familiarise yourself with the clearance process and be ready to answer questions about your nationality and previous nationalities.