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- Tasks: Support mission-critical systems and resolve complex IT issues in a dynamic environment.
- Company: Join a high-impact programme transforming UK Defence operations.
- Benefits: 25 days annual leave, pension contributions, health cashback plan, and personal development opportunities.
- Other info: Work on-site in Corsham and collaborate with multi-disciplinary teams.
- Why this job: Make a real impact in a nationally significant defence programme with advanced technology.
- Qualifications: Experience in Service Desk or IT Support at SFIA Level 3 and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced Service Desk Analyst ready to support mission-critical systems at the heart of UK Defence operations? This is a unique opportunity to join a high-impact programme delivering next-generation deployable IT services to support operations both in the UK and overseas.
About the Programme
The programme is transforming the MOD’s deployable IT capability across Land and Maritime domains. It is replacing legacy CIS services with a modern, secure, and resilient in-house solution designed to meet the demands of frontline operations. A core element of this transformation is the delivery of robust Through Life Support (TLS) services—ensuring systems remain operational, secure, and fully supported in dynamic and often challenging environments.
The Role
As a Service Desk Analyst (SFIA Level 3), you’ll play a vital role within a Level 3 / Level 4 Service Operations environment, supporting a high-profile Service Desk and Resolver Group function. You will:
- Act as a key point of contact for incidents, service requests, and operational issues
- Provide advanced troubleshooting and resolution across complex IT environments
- Support Level 3 and Level 4 Service Desk operations within a secure on-premise environment
- Collaborate with engineering teams and resolver groups to ensure swift issue resolution
- Contribute to maintaining service performance, availability, and security standards
- Support software updates, patch testing, and ongoing service improvements
What We’re Looking For
- Proven experience operating at SFIA Level 3 within Service Desk or IT Support environments
- Strong incident management and problem-solving skills
- Experience working in complex, secure, or highly regulated IT environments
- Ability to work on-site in Corsham full-time
- Strong communication skills and ability to work within multi-disciplinary teams
Important Note
Due to the nature of this work, candidates must be eligible for appropriate UK security clearance. All applicants must hold the Right to Work in the UK and already possess, or be eligible to obtain, a high level of National Security Clearance. Due to the nature of our business, your nationality, previous nationalities, and country of birth may influence the types of roles for which you are eligible.
Why Join?
- Be part of a nationally significant defence programme
- Work in a highly secure, technically advanced environment
- Opportunity to develop skills in complex, large-scale infrastructure
- 25 days Annual Leave (plus Bank Holidays)
- Employer Pension Contributions
- Group Life Insurance
- Dental & Health Cashback Plan
- Wellbeing Services (includes GP, Physio and Savings Benefits)
- Thorn Wellbeing Support Contribution
- Employee Referral Scheme
- Supported Training & Personal Development Opportunities
If you have the expertise to support this requirement and are eager to make an impact in a critical role, please apply today!
Service Desk Analyst (L3), employer: Thorn SDS Ltd
Contact Detail:
Thorn SDS Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst (L3),
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analyst positions and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your experience with incident management and troubleshooting. This is a great way to stand out and demonstrate your expertise in complex IT environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst (L3),
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with incident management and problem-solving skills, especially in complex IT environments. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting mission-critical systems and how your skills can contribute to our high-impact programme. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to work within multi-disciplinary teams in your application. We love seeing examples of how you've collaborated effectively in past roles!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Thorn SDS Ltd
✨Know Your Stuff
Make sure you brush up on your technical skills and knowledge related to Service Desk operations. Familiarise yourself with incident management processes and troubleshooting techniques, especially in complex IT environments. This will help you demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled challenging incidents in the past. Think about situations where you had to collaborate with engineering teams or resolver groups to resolve issues quickly. This will highlight your ability to work under pressure and your problem-solving prowess.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. This will show that you can effectively communicate within multi-disciplinary teams.
✨Understand the Programme's Importance
Research the MOD’s deployable IT capability and understand its significance in UK Defence operations. Being able to discuss how your role as a Service Desk Analyst contributes to mission-critical systems will demonstrate your commitment and enthusiasm for the position.