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- Tasks: Support Sales and Customer Teams by managing orders and liaising with customers.
- Company: Established production company in Leicester with a supportive work environment.
- Benefits: Temp to perm position with stable hours and potential for growth.
- Other info: Opportunity to learn and develop in a fast-paced office setting.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Enthusiastic, good MS Office skills, and confident in customer interactions.
The predicted salary is between 22000 - 26000 £ per year.
Thorn Baker Industrial Recruitment are looking for a Sales/Customer Service Administrator to work for their client based in Leicester, which is a well-established production company. This is a temp to perm position.
The role will involve supporting both the Sales and Customer Teams. The customer service team will involve logging customer orders onto their ERP system and liaising with customers via emails or calls regarding order updates. This will involve using software packages: Navision, MS Office and internal systems. Other ad hoc duties are required. It will be working 37.5 hours - Monday to Friday - Office based. Hours can be 8am-4pm.
About you:
- Enthusiastic and with a willingness to learn.
- Good MS Office skills preferred.
- Confident in dealing with customers, with a good telephone manner.
- Good at working in a team and as an individual.
- Calm manner and ability to work to deadlines.
- Good written and reading English skills required.
- Some experience of working with IT systems would be an advantage.
- Analytical approach and good attention to detail.
- Good ability to solve/troubleshoot online order queries for our offshore sites.
Sales/Customer Service Administrator employer: Thorn Baker Recruitment
Contact Detail:
Thorn Baker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with customers, it’s crucial to sound confident and friendly on calls. Try role-playing with a friend to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with ERP systems like Navision and brush up on MS Office. If you can demonstrate your ability to learn new software quickly, you’ll stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales/Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Sales/Customer Service Administrator role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your MS Office skills and any customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team. We love seeing candidates who are eager to learn and grow, so let that passion come through in your writing.
Show Off Your Communication Skills: Since this role involves liaising with customers, make sure your written application reflects your strong communication skills. Keep your language clear and professional, and double-check for any typos or errors – we’re looking for attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Thorn Baker Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales/Customer Service Administrator role. Familiarise yourself with the key responsibilities, especially around logging customer orders and using ERP systems like Navision. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Your Software Skills
Since the job involves using MS Office and other internal systems, it’s a good idea to practice these tools beforehand. If you’re not already familiar with Navision, consider watching some tutorial videos or reading up on its features. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Prepare for Customer Interactions
Given that you'll be liaising with customers, think about how you would handle various scenarios. Prepare examples of how you've successfully dealt with customer queries in the past. This will showcase your confidence and ability to maintain a calm manner under pressure, which is crucial for this role.
✨Showcase Your Team Spirit
The job requires both teamwork and individual contributions, so be ready to discuss your experiences in both areas. Think of specific examples where you’ve worked well in a team or taken initiative on your own. Highlighting your adaptability and collaborative spirit will resonate well with the interviewers.