Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead multi-site operations and ensure service excellence in contract cleaning.
- Company: Join a leading Facilities Management company in the heart of London.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Fast-paced environment with opportunities for growth and team development.
- Why this job: Shape operational excellence and deliver outstanding client value in a high-impact role.
- Qualifications: Proven experience in senior operations within facilities management and strong financial acumen.
The predicted salary is between 70000 - 90000 £ per year.
Thorn Baker is working in collaboration with a large Facilities Management company, based in the heart of London. We are seeking an experienced and commercially driven Operations Manager to oversee a £20 million mixed portfolio, specifically within the contract cleaning sector. This role is responsible for leading multi-site operations, ensuring service excellence, driving profitability, maintaining strong client relationships across a diverse range of contracts (commercial, industrial, and specialist environments) and supporting the team with growth, training and progression.
This is a high-impact leadership role, reporting directly to the Managing Director and is suited to a strategic, results-driven professional who thrives in a fast-paced, service-led environment. You will play a key role in shaping operational excellence and delivering outstanding client value across a significant business portfolio.
Key Requirements- Proven experience in a senior operations role within the contract cleaning or facilities management sector
- Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred)
- Strong financial acumen
Operations Director London employer: Thorn Baker Recruitment
Contact Detail:
Thorn Baker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for an Operations Director role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, recent projects, and challenges they face in the contract cleaning sector. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven profitability and improved service excellence in previous roles. This will demonstrate that you have what it takes to oversee a £20 million portfolio effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills and experience. Plus, it shows you're serious about joining our team and contributing to operational excellence.
We think you need these skills to ace Operations Director London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Director. Highlight your experience in managing large-scale operations and any specific achievements in the contract cleaning sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this high-impact leadership role. Share your passion for operational excellence and how you've driven profitability in previous roles.
Showcase Your Financial Acumen: Since this role requires strong financial skills, don’t shy away from showcasing your experience with budgets and financial management. We love numbers, so let us know how you've successfully managed large portfolios in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Thorn Baker Recruitment
✨Know Your Numbers
Make sure you brush up on your financial acumen. Be prepared to discuss how you've managed budgets and driven profitability in previous roles. Having specific figures and examples ready will show that you understand the financial side of operations.
✨Showcase Your Leadership Style
As this role is high-impact, it's crucial to demonstrate your leadership skills. Think about examples where you've led teams through challenges or implemented training programmes. Be ready to explain how you support team growth and foster a positive work environment.
✨Understand the Client Landscape
Research the types of clients the company works with and be prepared to discuss how you would maintain strong relationships across diverse contracts. Highlight any experience you have in managing client expectations and delivering service excellence.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific operational challenges. Prepare scenarios from your past experience where you successfully navigated multi-site operations or improved service delivery. This will help you illustrate your strategic thinking and problem-solving skills.