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- Tasks: Support Sales and Customer Teams by managing orders and liaising with customers.
- Company: Established production company in Leicester with a supportive work environment.
- Benefits: Temp to perm position with stable hours and potential for growth.
- Other info: Office-based role with a focus on teamwork and problem-solving.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Enthusiastic, good MS Office skills, and confident in customer interactions.
The predicted salary is between 22000 - 26000 £ per year.
Thorn Baker Industrial Recruitment are looking for a Sales/Customer Service Administrator to work for their client based in Leicester, which is a well-established production company. This is a temp to perm position.
The role will involve supporting both the Sales and Customer Teams. The customer service team will involve logging customer orders onto their ERP system and liaising with customers via emails or calls regarding order updates. This will involve using software packages: Navision, MS Office and internal systems. Other ad hoc duties are required. It will be working 37.5 hours - Monday to Friday - Office based. Hours can be 8am-4pm.
About you:
- Enthusiastic and with a willingness to learn.
- Good MS Office skills preferred.
- Confident in dealing with customers, with a good telephone manner.
- Good at working in a team and as an individual.
- Calm manner and ability to work to deadlines.
- Good written and reading English skills required.
- Some experience of working with IT systems would be an advantage.
- Analytical approach and good attention to detail.
- Good ability to solve/troubleshoot online order queries for our offshore sites.
Sales/Customer Service Administrator in Leicester employer: Thorn Baker Recruitment
Contact Detail:
Thorn Baker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Customer Service Administrator in Leicester
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with customers, it’s crucial to sound confident and friendly on calls. Try role-playing with a friend to get comfortable with handling different customer scenarios.
✨Tip Number 3
Brush up on your MS Office skills! Familiarise yourself with Excel and Word, as these tools are essential for the role. There are loads of free online resources we can use to sharpen those skills before the big day.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can make a great impression and keep you fresh in their minds. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Sales/Customer Service Administrator in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Sales/Customer Service Administrator role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your MS Office skills and any customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team. We love seeing candidates who are eager to learn and grow, so let that passion come through in your writing.
Show Off Your Communication Skills: Since this role involves liaising with customers, make sure your written application reflects your strong communication skills. Keep your language clear and professional, and double-check for any typos or errors – we’re looking for attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Thorn Baker Recruitment
✨Know Your Software
Familiarise yourself with the software mentioned in the job description, like Navision and MS Office. If you can, practice using these tools beforehand so you can confidently discuss your experience and how you would use them in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries or complaints in the past. Think about specific situations where you demonstrated a calm manner and effective communication, as this will show you're a great fit for the customer service aspect of the role.
✨Demonstrate Your Team Spirit
Since the role involves working closely with both sales and customer teams, be ready to talk about your experiences in team settings. Highlight any collaborative projects you've been part of and how you contributed to achieving common goals.
✨Attention to Detail is Key
Be prepared to discuss how you ensure accuracy in your work, especially when logging orders or troubleshooting queries. You might even want to mention any methods you use to double-check your work, as this will show your analytical approach and commitment to quality.