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For Companies At a Glance
- Tasks: Drive digital transformation and enhance user experience across platforms.
- Company: Reputable lens and frames company with a strong customer focus.
- Benefits: £30,000 salary, life insurance, 33 days holiday, and quarterly bonuses.
- Why this job: Make a real impact in a fast-paced environment while developing your digital skills.
- Qualifications: Detail-oriented, analytical, and great at problem-solving with B2B/B2C experience.
- Other info: Join a small team and enjoy excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
PLEASE NOTE – THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY
About the Client:
Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees. Please note: *This will require 3 days minimum on site in Kensington*
Pay and Benefits:
- MATERNITY COVER
- £30,000 per annum
- Life insurance – 3.5 times your salary
- Work within a small team (8-9 people)
- Share Save Scheme
- Quarterly bonus
- 33 days holiday allowance (inc bank holidays)
Job Scope
As a Digital Tools Specialist part of the CRM & Digitalisation team you will make a big impact on the digitalization of the business to ensure that we continue to evolve our platforms for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams.
Responsibilities
- Involved in the overall strategy of increasing traffic to the website and/or other future digital projects;
- Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers;
- Query management: investigate escalated issues from CIC and other departments
- Assist on user’s queries following troubleshooting guidelines;
- Accounts maintenance: activation and privileges management;
- Responsible for services initiatives and system maintenance updates to B2B customers;
- Update of digital platforms content/translations: labels, informational documents, transactional emails;
- Support to digitalization of legal agreements;
- Ticket management/Technical issues reporting;
- Integrate user requirements and possible solutions into the local process for improvements on the customer journey;
- Present solutions, ideas and recommendations that serves the user requirements;
- Participation on new functionalities training and conduct testing of developed functionalities;
- Document new developments suggestions and requirements for improving user experience;
- Be able to effectively communicate new services and functionalities to internal teams, assisting with training when necessary;
- Collaborate with key stakeholders and support other CIC departments to ensure an aligned approach to customer experience
Must have Qualifications/Experience
- Detail oriented person with great organizational skills able to manage multiple projects and stakeholders;
- Possess analytical and problem-solving skills to collect, interpret data, integrate new information to find patterns and achieve logical conclusions;
- Good communicator;
- Able to bring innovative ideas with research to improve the user experience online;
- Proactive. Have a proven track record of ‘making a difference’;
- Enjoy working in a fast-paced environment;
- Be comfortable delivering throughout the project lifecycle;
- Proven experience with B2B or B2C ecommerce platforms;
- Be technologically aware, showing knowledge of UX best practices, software and industry trends;
- Be comfortable with spreadsheets, data processing and reporting;
- Proficiency in Office and SAP. Knowledge of HTML, CSS and UI development tools would be a plus. You must be comfortable learning some IT
Next steps
Apply with your CV or make a phone call & ask for Dan in the Nottingham office if you require any further information. When you\\\’ve successfully completed this step you will receive a date to start with our client, usual turnaround time is a week.
If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search
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Digital Tools Specialist employer: Thorn Baker Recruitment
Contact Detail:
Thorn Baker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Tools Specialist
✨Tip Number 1
Get to know the company inside out! Research their digital tools and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by thinking of examples where you've made an impact in previous roles. Be ready to discuss how you can bring innovative ideas to improve user experience and digitalisation.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and contributing to their success.
We think you need these skills to ace Digital Tools Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Tools Specialist role. Highlight your experience with digital tools, B2B platforms, and any relevant projects you've managed. We want to see how you can make a difference!
Show Off Your Skills: Don’t hold back on showcasing your analytical and problem-solving skills. Use specific examples to demonstrate how you've tackled challenges in the past. Remember, we love innovative ideas that improve user experience!
Keep It Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate good communication, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it shows you're proactive – just what we like to see!
How to prepare for a job interview at Thorn Baker Recruitment
✨Know Your Digital Tools
Make sure you brush up on the digital tools and platforms mentioned in the job description. Familiarise yourself with B2B and B2C e-commerce platforms, as well as any relevant software like Office and SAP. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you've had to troubleshoot or manage queries effectively. This will demonstrate your analytical skills and ability to integrate new information to improve user experiences.
✨Communicate Clearly
As a Digital Tools Specialist, communication is key. Practice explaining technical concepts in simple terms, as you'll need to bridge gaps between different teams. Consider doing mock interviews with a friend to refine your communication style and ensure you can convey your ideas clearly.
✨Be Proactive and Innovative
Think of innovative ideas or improvements you've implemented in past roles. Be ready to discuss how you can bring this proactive mindset to the company. Highlighting your ability to make a difference will resonate well with the interviewers, especially in a fast-paced environment.
