At a Glance
- Tasks: Help customers via phone and email, ensuring their needs are met with a smile.
- Company: Join DMW Logistics, a supportive team in Sutton in Ashfield.
- Benefits: Earn £13 per hour, enjoy training, and win weekly attendance vouchers.
- Other info: Work Monday to Friday, 8:00am – 5:00pm, with opportunities for growth.
- Why this job: Make a difference by delivering excellent customer experiences every day.
- Qualifications: Great communication skills and some customer service experience preferred.
The predicted salary is between 26000 - 27000 € per year.
We are looking for a friendly, professional and customer‑focused Customer Service Advisor to join our client DMW Logistics in Sutton in Ashfield on a 6‑month fixed‑term contract. This is a great opportunity for someone who enjoys helping people, solving problems and delivering an excellent customer experience.
Responsibilities
- Respond to customer enquiries via phone and email in a professional and timely manner
- Maintain customer records and update internal systems
- Assist with and complete daily reporting tasks regarding goods received, dispatched and produced within customer required timescales
- Use the Warehouse Management Stock System to process orders in a timely manner
- Complete administrative duties to ensure that all customer requirements are being met
- File and archive paperwork
- Work closely with other departments to ensure customer satisfaction
- Build relationships with customers to maximise opportunities
Qualifications
- Excellent verbal and written communication skills
- Previous experience in customer service or a similar role
- Methodical with a good attention to detail and numeracy
- Confident using Microsoft Office and customer service systems
Pay and Working Hours
- Monday to Friday: up to 40 hours per week
- Working hours: 8:00am – 5:00pm
- Pay rate: £13 per hour
Benefits
- Training and ongoing support
- Supportive team environment
- Opportunity to gain valuable experience
- Chance to win weekly vouchers for 100% attendance
Customer Service Advisor employer: Thorn Baker Recruitment
DMW Logistics is an excellent employer that prioritises a supportive team environment and values the contributions of its employees. Located in Sutton in Ashfield, this role as a Customer Service Advisor offers not only competitive pay but also comprehensive training and ongoing support, ensuring that you have the tools to succeed and grow within the company. With opportunities for recognition through weekly attendance vouchers, DMW Logistics fosters a culture of appreciation and professional development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research DMW Logistics and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at DMW Logistics.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and professional side shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any previous customer service experience you have. We’re looking for someone who enjoys helping people, so share specific examples of how you've solved problems or delivered great customer experiences.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thorn Baker Recruitment
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to maintain a positive attitude.
✨Familiarise Yourself with DMW Logistics
Do some research on DMW Logistics and their services. Understanding their business model and customer base will help you tailor your answers and show that you're genuinely interested in the role. Mentioning specific details about the company can really impress the interviewers.
✨Practice Your Communication Skills
Since excellent verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you respond to customer inquiries and handle complaints.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
