At a Glance
- Tasks: Support Sales and Customer Teams with daily administrative activities and customer order management.
- Company: Established production company in Leicester with a supportive work environment.
- Benefits: Temp to perm position with stable hours and potential for career growth.
- Other info: Office-based role with a focus on teamwork and problem-solving.
- Why this job: Join a dynamic team and develop your skills in a fast-paced setting.
- Qualifications: Enthusiastic, good MS Office skills, and confident in customer interactions.
The predicted salary is between 25000 - 30000 £ per year.
Thorn Baker Industrial Recruitment are looking for a Sales/Customer Service Administrator to work for their client based in Leicester, which is a well-established production company. This is a temp to perm position.
The role will involve supporting both the Sales and Customer Teams. This is mainly the processing of daily activities such as:
- Setting up new artworks/new items on our internal systems
- Communicating with our offshore sites
- Creating new artwork briefs and quoting briefs
- Other daily administrative reporting duties
The customer service team will involve logging customer orders onto their ERP system and liaising with customers via emails or calls regarding order updates. This will involve using software packages: Navision, MS Office and internal systems. Other ad hoc duties are required.
It will be working 37.5 hours - Monday to Friday - Office based. Hours can be 8am-4pm.
About you:
- Enthusiastic and with a willingness to learn
- Good MS Office skills preferred
- Confident in dealing with customers, with a good telephone manner
- Good at working in a team and as an individual
- Calm manner and ability to work to deadlines
- Good written and reading English skills required
- Some experience of working with IT systems would be an advantage
- Analytical approach and good attention to detail
- Good ability to solve/troubleshoot online order queries for our offshore sites
Sales/Customer Service Administrator in Blaby employer: Thorn Baker Recruitment
Thorn Baker Industrial Recruitment offers a dynamic work environment in Leicester, where employees are valued for their contributions and encouraged to grow within the company. With a focus on teamwork and customer satisfaction, this role provides opportunities for skill development in sales and customer service, all while enjoying a supportive office culture that promotes work-life balance. The temp-to-perm nature of the position allows for a seamless transition into a long-term career with a well-established production company.
StudySmarter Expert Advice🤫
We think this is how you could land Sales/Customer Service Administrator in Blaby
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, being clear and confident on the phone or via email is key. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with software like MS Office and any ERP systems mentioned in the job description. If you can demonstrate your ability to navigate these tools, you'll stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Sales/Customer Service Administrator in Blaby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales/Customer Service Administrator role. Highlight your experience with MS Office and any relevant IT systems, as well as your customer service skills. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Mention your ability to handle customer queries and your attention to detail – we love that!
Show Off Your Communication Skills:Since this role involves liaising with customers and offshore sites, make sure your written communication is clear and professional. We appreciate good English skills, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Let’s get started on this journey together!
How to prepare for a job interview at Thorn Baker Recruitment
✨Know Your Software
Familiarise yourself with the software mentioned in the job description, especially Navision and MS Office. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlighting your calm manner and ability to troubleshoot will demonstrate that you can effectively support the customer service team.
✨Demonstrate Your Attention to Detail
Since the role involves processing orders and creating artwork briefs, be ready to discuss how you ensure accuracy in your work. You might want to share a specific instance where your attention to detail made a difference.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your enthusiasm and willingness to learn, which are key traits for this position. Ask about the team dynamics or how success is measured in the role.
