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For Companies At a Glance
- Tasks: Deliver top-notch customer service and support in a dynamic optical environment.
- Company: Join a leading optical client known for quality lenses and frames.
- Benefits: Earn ÂŁ12.60 per hour, enjoy 33 days holiday, and access a company pension.
- Why this job: Be part of a supportive team where your development is a priority.
- Qualifications: 1 year of customer service experience and strong communication skills required.
- Other info: Exciting career growth opportunities with a friendly team atmosphere.
We are recruiting for a Customer Service Advisor to join our highly successful Optical client in Belfast. Are you looking for a temp to permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client
Our client has developed a reputation for high‑quality lenses and frames. Their customer relationships span many years, which is a testament to their quality and service. The Customer Service Team strives to deliver customer satisfaction and provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation with over 7,200 stores and 39,000 employees.
Job Role
To deliver excellent customer service whilst balancing customer demands. Some travel to sites may be required for training purposes.
Pay and Benefits
- £12.60 per hour (annual equivalent £24,570, based on a 37.5‑hour week)
- 8:45–16:45 Mon–Thurs / 8:15–16:15 Fri
- Company pension up to 5% matching
- Life insurance – 3.5 times your salary
- Work within a small team (8–9 people)
- Share Save Scheme
- Quarterly bonus
- 33 days holiday allowance (including bank holidays)
Responsibilities
- Offer customers a diverse range of solutions, comprehensive support, and valuable information—covering order chasing, placing orders, order queries, stock issues, technical EDI queries, deliveries, pricing, and promotions
- Deliver customer call backs within agreed timelines
- Log all incoming and outgoing calls for accurate record‑keeping
- Prioritise and expedite urgent customer orders to ensure swift processing and delivery
- Accurately process orders, POS transactions, and credits on the same day they are received
- Monitor and address emails promptly to ensure timely responses
- Take accountability for generating high‑quality Salesforce cases and contacts
- Collaborate across functions and locations to maintain clear communication and support business operations
- Escalate issues to the Team Manager or Business Development Managers when required
- Work towards agreed KPIs to deliver service excellence
Must-Have Qualifications/Experience
- Minimum 1 year’s experience in a Customer Service environment
- Excellent telephone manner and communication skills
- Strong problem‑solving skills, with the ability to use initiative or postpone queries effectively
- A proactive, can‑do attitude
- Ability to work independently while being a strong team player
- Excellent PC, data, and administration skills
- Experience with SAP, AS400, or Annapura
- Proven CRM experience (e.g., Salesforce)
- Good working knowledge of Microsoft Office
- Educational qualifications including Maths & English
- Optical background preferred
Next Steps
Apply with your CV or call and ask for Dan in the Nottingham office if you require any further information. Once this step is completed, you will receive a start date with our client—usual turnaround is around one week. If this position is not the one for you, we have more great roles on our jobs page.
Customer Service Advisor in Belfast employer: Thorn Baker Recruitment
Contact Detail:
Thorn Baker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your proactive, can-do attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're the perfect fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the position and explain why you want to join our team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application showcases your excellent communication skills. Use clear and concise language, and double-check for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team in Belfast!
How to prepare for a job interview at Thorn Baker Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what excellent service looks like and be ready to share examples from your past experience. This will show that you’re not just familiar with the role but also passionate about delivering top-notch service.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you’ve successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Familiarise Yourself with the Company
Research the optical client and their products. Knowing their reputation for quality lenses and frames can help you tailor your responses and show genuine interest in the company. Mentioning their values or recent achievements can really impress the interviewers.
✨Practice Your Communication Skills
Since this role requires excellent telephone manner and communication skills, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
