Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive digital transformation and enhance user experience across platforms.
- Company: Reputable lens and frames company with a strong customer focus.
- Benefits: £30,000 salary, life insurance, 33 days holiday, and quarterly bonuses.
- Why this job: Join a dynamic team and make a real impact on digitalisation.
- Qualifications: Detail-oriented, great communicator, and tech-savvy with B2B/B2C experience.
- Other info: Maternity cover role with excellent growth opportunities in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY
About the Client
Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has over 7,200 stores, 39,000 employees.
This will require 3 days minimum on site in Kensington
Pay and Benefits
- MATERNITY COVER
- £30,000 per annum
- Life insurance - 3.5 times your salary
- Work within a small team (8-9 people)
- Share Save Scheme
- Quarterly bonus
- 33 days holiday allowance (inc bank holidays)
Job Scope
As a Digital Tools Specialist part of the CRM & Digitalisation team you will make a big impact on the digitalization of the business to ensure that we continue to evolve our platforms for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams.
Responsibilities
- Involved in the overall strategy of increasing traffic to the website and/or other future digital projects;
- Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers;
- Query management: investigate escalated issues from CIC and other departments;
- Assist on user's queries following troubleshooting guidelines;
- Accounts maintenance: activation and privileges management;
- Responsible for services initiatives and system maintenance updates to B2B customers;
- Update of digital platforms content/translations: labels, informational documents, transactional emails;
- Support to digitalization of legal agreements;
- Ticket management/Technical issues reporting;
- Integrate user requirements and possible solutions into the local process for improvements on the customer journey;
- Present solutions, ideas and recommendations that serve the user requirements;
- Participation on new functionalities training and conduct testing of developed functionalities;
- Document new developments suggestions and requirements for improving user experience;
- Be able to effectively communicate new services and functionalities to internal teams, assisting with training when necessary;
- Collaborate with key stakeholders and support other CIC departments to ensure an aligned approach to customer experience.
Must have Qualifications/Experience
- Detail oriented person with great organizational skills able to manage multiple projects and stakeholders;
- Possess analytical and problem-solving skills to collect, interpret data, integrate new information to find patterns and achieve logical conclusions;
- Good communicator;
- Able to bring innovative ideas with research to improve the user experience online;
- Proactive. Have a proven track record of 'making a difference';
- Enjoy working in a fast-paced environment;
- Be comfortable delivering throughout the project lifecycle;
- Proven experience with B2B or B2C ecommerce platforms;
- Be technologically aware, showing knowledge of UX best practices, software and industry trends;
- Be comfortable with spreadsheets, data processing and reporting;
- Proficiency in Office and SAP. Knowledge of HTML, CSS and UI development tools would be a plus. You must be comfortable learning some IT.
Next steps: Apply with your CV or make a phone call & ask for Dan in the Nottingham office if you require any further information. When you've successfully completed this step you will receive a date to start with our client, usual turnaround time is a week.
If this position is not the one for you, we have more great roles on our jobs page, why not take a look here.
Digital Tools Specialist in London employer: Thorn Baker Recruitment Ltd
Contact Detail:
Thorn Baker Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Tools Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their digital tools and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge during interviews!
✨Tip Number 3
Prepare for the interview by thinking of examples where you've made a difference in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of other great roles if this one isn’t quite right for you.
We think you need these skills to ace Digital Tools Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Tools Specialist role. Highlight your experience with digital tools, B2B platforms, and any relevant projects you've managed. We want to see how you can make a difference!
Show Off Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past work to show how you've solved problems or improved user experiences. We love seeing proactive candidates who can think outside the box.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team. Don’t miss out on this opportunity!
How to prepare for a job interview at Thorn Baker Recruitment Ltd
✨Know Your Digital Tools
Make sure you brush up on the digital tools and platforms mentioned in the job description. Familiarise yourself with B2B and B2C e-commerce platforms, as well as any relevant software like Office and SAP. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those involving user queries or technical issues. Highlight your analytical skills and how you've used data to improve processes or user experiences. This will demonstrate your ability to make a difference in the role.
✨Communicate Clearly
As a Digital Tools Specialist, communication is key. Practice explaining complex concepts in simple terms, as you'll need to bridge gaps between different teams. Think about how you can convey your ideas effectively during the interview, perhaps even preparing a few scenarios where you successfully communicated solutions in the past.
✨Be Proactive and Innovative
Come prepared with ideas on how to enhance the company's digital platforms. Research current trends in UX and digitalisation, and think about how you can apply them to improve customer experience. Showing that you’re proactive and have innovative ideas will set you apart from other candidates.
