At a Glance
- Tasks: Handle customer calls and provide expert advice on car parts.
- Company: Join a successful team in the automotive industry.
- Benefits: Earn £26,000 - £28,000, enjoy 32 days holiday, and free meals on Fridays.
- Other info: Enjoy career growth and access to a fully equipped gym.
- Why this job: Combine your passion for cars with customer service in a dynamic role.
- Qualifications: Fluent in Italian, call centre experience, and strong multitasking skills.
The predicted salary is between 26000 - 28000 £ per year.
Thorn Baker Industrial Recruitment are currently recruiting for an Italian Call Handler to work for a successful client of ours in the Heanor area of Derbyshire.
About the role
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles.
Highlights and Benefits
- £26,000 - £28,000 per annum
- Monday - Friday 8:00am - 16:30pm
- 32 days holiday per year (including bank holidays)
- Access to a fully equipped company gym
- Full on-the-job training, with continuous development throughout your career
- Excellent long-term career progression
- Free takeaway meal every Friday
Roles and responsibilities
- To ensure the efficient handling of inbound and outbound calls in a timely manner.
- To identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- To ensure accurate information is provided over the phone and in person where necessary.
- To update customer records and internal database as and when required.
- To create invoices, proformas and credit notes.
- To create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go-between for customers and internal technical staff.
The successful Call Handler will
- Have extensive experience within a call centre.
- Be fluent in Italian.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast-paced environment and be capable of multitasking.
- Must have an excellent customer service background.
Italian Customer Service Executive in Heanor employer: Thorn Baker Recruitment Ltd
Thorn Baker Industrial Recruitment is an exceptional employer, offering a vibrant work culture where employees are valued and supported in their professional growth. With competitive salaries, generous holiday allowances, and unique perks like free takeaway meals every Friday, we prioritise employee well-being and development, making it an ideal place for those seeking a rewarding career in customer service within the automotive sector.
Contact Details:
Thorn Baker Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Italian Customer Service Executive in Heanor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice makes perfect! Before your interview, have a friend or family member throw some common interview questions your way. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love to see who you are beyond your CV. Share your passion for cars and customer service during the conversation to make a memorable impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic candidates like you to join our team!
We think you need these skills to ace Italian Customer Service Executive in Heanor
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for an Italian Customer Service Executive, make sure to highlight your fluency in Italian. Use it in your application where relevant, and don’t shy away from showcasing any previous experience you have in a bilingual role.
Tailor Your CV:We want to see how your skills match the job description. Make sure to tweak your CV to reflect your experience in call handling and customer service. Highlight any technical knowledge about cars if you've got it!
Be Personable in Your Cover Letter:Your cover letter is your chance to show us your personality! Talk about why you love helping customers and how you handle pressure. A friendly tone can go a long way in making a great first impression.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thorn Baker Recruitment Ltd
✨Brush Up on Your Car Knowledge
Since the role involves talking technical about cars, make sure you’re familiar with common car issues and parts. Research popular car brands and their specific problems to show your expertise during the interview.
✨Practice Your Italian
As a fluent Italian speaker, it’s crucial to demonstrate your language skills. Consider conducting mock interviews in Italian or discussing car-related topics with a friend to ensure you’re comfortable communicating effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you’ve successfully handled difficult customers or upsold products, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Research Thorn Baker Industrial Recruitment and their client. Understanding their values and what they look for in a candidate will help you tailor your responses and show that you’re genuinely interested in the position.
