Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and support while working in a dynamic team.
- Company: Join a leading optical company known for quality lenses and frames.
- Benefits: Earn ÂŁ12.60 per hour, enjoy 33 days holiday, and access a company pension.
- Why this job: Be part of a supportive team where your development is encouraged and valued.
- Qualifications: 1 year of customer service experience and strong communication skills required.
- Other info: Opportunity for career growth within a large organisation with over 39,000 employees.
We are recruiting for a Customer Service Advisor to join our highly successful Optical client in Belfast. Are you looking for a temp to permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client
Our client has developed a reputation for high-quality lenses and frames. Their customer relationships span many years, which is a testament to their quality and service. The Customer Service Team strives to deliver customer satisfaction and provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation with over 7,200 stores and 39,000 employees.
Job Role
To deliver excellent customer service whilst balancing customer demands. Some travel to sites may be required for training purposes.
Pay and Benefits
- ÂŁ12.60 per hour (annual equivalent ÂŁ24,570, based on a 37.5-hour week)
- 8:45–16:45 Mon–Thurs / 8:15–16:15 Fri
- Company pension up to 5% matching
- Life insurance – 3.5 times your salary
- Work within a small team (8–9 people)
- Share Save Scheme
- Quarterly bonus
- 33 days holiday allowance (including bank holidays)
Responsibilities
- Offer customers a diverse range of solutions, comprehensive support, and valuable information—covering order chasing, placing orders, order queries, stock issues, technical EDI queries, deliveries, pricing, and promotions
- Deliver customer call backs within agreed timelines
- Log all incoming and outgoing calls for accurate record-keeping
- Prioritise and expedite urgent customer orders to ensure swift processing and delivery
- Accurately process orders, POS transactions, and credits on the same day they are received
- Monitor and address emails promptly to ensure timely responses
- Take accountability for generating high-quality Salesforce cases and contacts
- Collaborate across functions and locations to maintain clear communication and support business operations
- Escalate issues to the Team Manager or Business Development Managers when required
- Work towards agreed KPIs to deliver service excellence
Must-Have Qualifications/Experience
- Minimum 1 year’s experience in a Customer Service environment
- Excellent telephone manner and communication skills
- Strong problem-solving skills, with the ability to use initiative or escalate queries effectively
- A proactive, “can-do” attitude
- Ability to work independently while being a strong team player
- Excellent PC, data, and administration skills
- Experience with SAP, AS400, or Annapura
- Proven CRM experience (e.g., Salesforce)
- Good working knowledge of Microsoft Office
- Educational qualifications including Maths & English
- Optical background preferred
Next Steps
Apply with your CV or call and ask for Dan in the Nottingham office if you require any further information. Once this step is completed, you will receive a start date with our client—usual turnaround is around one week. If this position is not the one for you, we have more great roles on our jobs page.
Customer Service Advisor in Belfast employer: Thorn Baker Recruitment Ltd
Contact Detail:
Thorn Baker Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations. Being prepared with examples will demonstrate your problem-solving skills and proactive attitude.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role and the team. Plus, it gives you a chance to see if this is the right fit for you too.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re always on the lookout for passionate individuals who want to grow with us. Check out our jobs page for more opportunities!
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're the perfect fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to work with our Optical client and how your background makes you an ideal candidate. Keep it friendly and professional!
Show Off Your Skills: Don’t forget to mention your problem-solving skills and your ability to work both independently and as part of a team. We love a proactive attitude, so let us know how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Thorn Baker Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the optical client and their reputation for quality service. Understanding their values and customer service approach will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your problem-solving skills and ability to handle customer queries. Think of situations where you went above and beyond to ensure customer satisfaction—this will demonstrate your proactive attitude.
✨Practice Your Communication Style
Since excellent communication is key for a Customer Service Advisor, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service scenarios. Prepare to discuss how you would handle various situations, such as urgent order issues or difficult customers, showcasing your initiative and teamwork skills.
