At a Glance
- Tasks: Prepare customer quotes, manage stock control, and handle incoming calls/emails.
- Company: Join a dynamic team at Thorn Baker Industrial Recruitment in Leicester.
- Benefits: Flexible hours, potential for remote work, and a starting salary of £25-26k.
- Other info: Great career growth opportunities with training and support.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: 2+ years in admin, strong communication skills, and a friendly attitude.
Thorn Baker Industrial Recruitment are looking for a Service Administrator to join one of our clients based in Leicester. This will either be a temp to perm or straight permanent position.
The Job:
- Prepare and send customer quotes and complete service sheets in a timely manner.
- Manage stock control.
- Be the first point of contact for incoming calls/emails to all external customers.
- Pursue customers for unpaid invoices.
- Ensure the service contracts renewals are sent out on time.
- Be responsible for all basic office tasks such as filing, reception, post, deliveries etc.
- Send parts to service engineers and customers, ensuring shipping notes and invoices are issued.
Working Hours: Monday to Friday 9am-5pm but hours can be flexible - with 30 min unpaid lunch so 37.5 hours per week. At the start, you will be office based but after training, 2 days can be working from home.
Starting salary: £25-26k with the opportunity for an increase after 12 months.
The Person:
- Experience with ERP is beneficial.
- Understanding of technology/engineering is a plus but not essential.
- Exceptional level of written and verbal communication skills across all levels.
- Excellent time management and organisational skills.
- Friendly, polite, and professional attitude.
- Have a full UK driving licence as you may be asked to visit another location or attend a meeting or training in another location.
Service Administrator employer: Thorn Baker Industrial
At Thorn Baker Industrial Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values flexibility and employee growth. As a Service Administrator in Leicester, you will enjoy a competitive salary with opportunities for advancement, a balanced work-life schedule, and the chance to work from home after training, all while being part of a friendly team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how you can contribute as a Service Administrator. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves being the first point of contact, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight your admin experience and any relevant skills that match the job description, like communication and time management. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with ERP systems or any tech knowledge you have, and don’t forget to show off your friendly and professional attitude.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills stand out. Remember, we’re looking for exceptional written communication!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll be one step closer to joining our fantastic team in Leicester!
How to prepare for a job interview at Thorn Baker Industrial
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Service Administrator. Familiarise yourself with the key responsibilities like preparing customer quotes and managing stock control. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves being the first point of contact for customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether it’s through emails or phone calls. This will demonstrate your exceptional communication skills.
✨Demonstrate Your Organisational Skills
The job requires excellent time management and organisational skills. Think of specific instances where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure deadlines are met, as this will be crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or the tools they use for stock control. This shows that you’re engaged and eager to find out more about how you can fit into their team.
